The Social Service Manager is responsible for upholding the Health Center’s mission by assuring that all patients receive high quality, comprehensive health care.  This position includes, but is not limited to: assessment of and linkage to public benefits and community resources, and evaluating social and behavioral issues resulting in connection of patients to appropriate and effective resources.  The Social Worker may provide patient education and brief counseling, and is the supervisor of the AmeriCorps Health Corp member and Community Health Worker. The Social Services Manager ensures that all patients referred receive comprehensive, culturally competent and relevant services as needed

Team members are expected uphold the health center mission by assuring that patients receive health care that is competent, caring, and meets with a high degree of satisfaction. In addition, staff must support FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.

• Provide social influencers of health assessments for all patients and link to appropriate services.  This includes benefits counseling and advocacy to assure they receive and understand eligible services. 
• Work collaboratively with the Primary Care staff, the Behavioral Health Providers, the Dental Providers, and the Supportive Service Providers to comprehensively assess needs of patients, create a care plan, and follow through to ensure service efficacy and efficiency.
• Monitor and evaluate patient progress as described in care plan and modify as needed.
• Assist in increasing positive health outcomes for patients via coordination and participation in health education and promotion activities in collaboration with the Primary Care Coordinator, Outreach & Enrollment, Community Engagement, and the Center Director.
• Upon referral and in collaboration with the care team, refer patients to community resources to provide access to services such as home care services, financial assistance, legal aid and services that address other social influencers of health.
• Act as a liaison for the medical legal partnership lawyer from LCD and staff and providers at the center.
• Recruit, hire, train, and provide reflective supervise for the Community Health Worker and AmeriCorps Member including services, scheduled, responsibilities and work flow.
• Attendance and participation in meetings, in-services, educational programs and other activities as deemed appropriate.
• Maintain current knowledge on available community resources for patients.
• Document all patient interactions, meetings, and sessions within Centricity/Athenahealth.
• Maintain current Health Center policies and guidelines.
• Other duties and responsibilities as assigned.

• 1-2 years experience in a health care setting
• 1-2 years of supervisory experience

• Master’s degree in a human services related field (MSW, MSS, MPH, MS, etc.) required

• Licensed Social Worker (LSW) preferred
• Excellent and effective organizational and time management skills to manage large patient volume and follow through
• Excellent interpersonal skills and ability to be a team player
• Proficiency in computer skills, familiarity with Electronic Medical Records and willingness to learn all computer systems
• Demonstrates initiative and leadership.
• Unconditional ability to maintain HIPAA regulations.
• Demonstrates cultural competency among persons from various ethnic and social backgrounds
• Professionalism, responsible, courteous and reliable
• Exhibit behaviors that align with RHD/FPCN’s organizational values, mission, and beliefs and avoid displaying behaviors that are in opposition to those values
• Support FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact   with the organization, including children, adults, families, caregivers, and staff.
• Demonstrate cultural competence/proficiency in interactions with others by treating co-workers, colleagues and those receiving service with respect and fairness at all times.
• Ability to build and maintain positive and professional relationships based on respect, trust, and safety.
• Ability to create a space for staff and those we serve to feel physically and emotionally safe.
• Ability to support individuals on their paths to recovery and healing and resist re-traumatization of staff and patients.
• Demonstrate exemplary problem-solving, communication, interpersonal, and conflict resolution skills.
• Ability to work effectively as a team member
• Highly responsible and reliable as well as courteous
• Unconditional ability to maintain patient confidentiality
• Exemplary organizational skills and ability to prioritize

Family Practice and Counseling Network, a program of Resources for Human Development, is a network of federally qualified community health centers that provides person-centered, integrated and comprehensive health services to individuals and families across their lifespan. The Network promotes resiliency and well-being among patients, staff and surrounding communities. The Network consists of four health centers in Philadelphia – Abbottsford-Falls FamilyPractice & Counseling in the Northwest, the Stephen and Sandra Sheller 11th Street Family Health Services of Drexel University in the North, the Health Annex in the Southwest, and Annex West Philly housed in Action Wellness(formerly Action AIDS). Today the Network serves more than 23,000 patients annually, is an NCQA certified Patient-Centered Medical Home, and recognized by HRSA as a National Quality Leader for Behavioral Health.

RHD employees and programs in the City of Philadelphia are required to follow the COVID vaccine mandate. The City of Philadelphia has issued an Emergency Regulation Governing the Control and Prevention of COVID-19 Mandating Vaccines for Healthcare Workers and In Higher Education, Healthcare, and Related Settings (“Vaccine Mandate Regulation”), which mandates vaccine for healthcare workers and in higher education, healthcare, and related settings. This mandate became Effective on August 16, 2021 and requires Healthcare Workers and certain workers at Healthcare Institutions to be fully vaccinated by October 22, 2021. Fully vaccinated means it has been two weeks since the final dose of vaccine. Thus, we now require vaccination prior to start for all new hires.

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.