The Case Manager will work with one of the following emergency housing Units managed by Resources for Human Development (RHD).
RHD Woodstock Family Center (WFC) provides emergency housing services for homeless singles and intact families (64) with children (120+).
During the stay of the homeless men and women they focus on housing, employment. The primary goal of the program is for residents to obtain permanent housing in a short period of time.
The Case Manager is directly responsible for creating an environment that reflects the mission of the RHD’s WFC while complying with the standards of the Philadelphia’s Office of Homeless Services (OHS). Staff will be trauma informed and will work non-traditional
hours in order to meet the need of the residents and/or staff support. The position functions within a team that regularly monitors clients’ progress weekly. A commitment to the RHD Values should be demonstrated as job duties are performed.
Essential Duties and Functions
Creates and sustains effective service plans with measurable goals
Data entry of all case notes, housing updates and other documentation required by OHS and RHD into required database systems (i.e. Homeless Management Information System (HMIS); RHD’s Electronic Health Record (EHR)
Demonstrate working knowledge of all pertinent policies, procedures, and regulations of Housing and Urban Development (HUD), OHS, RHD, WFC.
Bi weekly client meetings at a minimum
Orient new residents to the program
Facilitates the housing process for residents by tracking and submitting documentation for transitional, rapid re-housing, and permanent housing
Interact with the residents to assist and/or advocate in the achievement of their therapeutic goals
Supervise and/or interact with residents participating in recreational, social or other related activities as needed
Link/ refer residents to community services that will help improve support and self sufficiency
Complete required daily documentation and reports of all forms (paper and electronic)
Maintain required trainings from OHS, RHD, and WFC
Monitor resident’s compliance with the standards and expectations of the Office of Homeless Services (OHS), Resources for Human Development (RHD) and either the Woodstock Family Center (WFC) or RHD.
Assist residents in navigating transportation resources available to them
Encourage resident to participate in Shelter Savings Plan
Assist residents with budgeting and money management
Assist with running community meetings
Other duties as assigned
Bachelor’s Degree in Social Work or a Social Work related field
Skilled in the components of Microsoft Office and learning/utilizing various databases (e.g. HMIS, RHD’s EHR)
Excellent written and verbal communication skills
Knowledge of case management services, working with a homeless population or in a residential setting
Ability to problem solve cases individually and/or within a team setting
Experience with mental health and/or substance abuse disorders, medically fragile, various ages of adult males, a history of domestic violence, and DHS/child custody issues is preferred.
Preferably one-year Case Management experience
Federal and State criminal background check satisfying Philadelphia’s Office of Homeless services requirements.
Child Abuse Clearance satisfying the State of Pennsylvania’s requirements
Valid driver’s license and satisfactory driving record.
Special working conditions exist in emergency housing sites. A Case Manager occasionally assists in basic cleaning of children and youth common areas. The Case Manager is key in resolving conflictual interactions and reporting to other supervisors/managers
in a fast-paced environment. Program participants have a wide range of personal challenges that require a calm measured approach by the Case Manager.
Physical requirements include standing or sitting for extended periods, occasional lifting of light objects (up to 20 pounds), doing repetitive tasks with few breaks, walking steps, walking on uneven surfaces, and, the ability to bend, stoop, and reach. The
use of arm and/or leg control requires force greater than sedentary work.
Stand or Sit (stationary position)
Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)
See (detect, identify, recognize, inspect, assess)
Pushing or Pulling
Reaching (high or low)
Kneel, Stoop, Crouch or Crawl (position self, move)
The Case Manager Supervisor will supervise the Case Manager I.
Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic
information, veteran, or disability status.
Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.