The Quality Assurance Specialist coordinates quality assurance activities, including but not limited to, development of systems of quality measurement, trending data, creating reports, facilitating meetings, serving as a liaison with funding and regulatory
entities, training, and overall enforcement of the agency’s quality assurance plan. The Quality Assurance Specialist works in a consultative role with Directors and Front Line Managers to coordinate quality services. By design, this position does not require
supervisory responsibilities or management of staff.
Essential Duties and Functions
Support all program operations through working closely with EVP, Director of Finance and Operations, Clinical Director, Program Directors, and front line managers.
Coordinates efforts to ensure systemic compliance with all licensing and accreditation standards governing services.
Perform quality assurance functions that include quarterly site/environmental inspections, data tracking and reporting trends related to: health and safety, incident management, medication variance, behavior, customer satisfaction, staff retention, turn-over,
licensure and certification follow up.
Provide pre-licensing and pre-accreditation audits to assess readiness. Complete quarterly reviews of each residential home, day program, and administrative site.
Serve as the point of contact with State Licensing entities and Accreditation bodies, managing all license or accreditation related issues, and the monitoring of external corrective action plans.
Assumes lead role in coordinating and facilitating visits, reviews, and audits from external licensing and accreditation entities.
Reviewing consumer files on a regular basis to ensure that all required documentation and forms are present and up to date.
Review employee training and personnel files on a regular basis to ensure that they are up to date on training and background checks.
Provide clear and concise reports on findings related to Quality Assurance activities and reporting findings to appropriate managers and Directors for execution and follow up.
Retain comprehensive, working knowledge of the policy and procedures and work with the EVP, Director of Finance and Operations, Clinical Director, and Directors on revisions as needed.
Facilitate and provide training as needed in cooperation with the Trainer.
Measure efficiencies and effectiveness of systems and programs within the agency.
Support and participate in the ongoing assessment of the quality and effectiveness of program throughout the agency.
Facilitation and administrative support for workgroups that are designed to improve service quality to people supported by the program and ensure best practice.
Develop agenda and facilitate quarterly Quality Assurance Planning meetings with EVP, Director of Finance and Operations, and Directors, including but not limited to identifying quarterly goals related to reduction of negative trends.
Address issues of quality with appropriate Director or Front Line Manager, and assist with the development of strategies to address the areas of concern.
Remain current in training methods and best practice related to quality assurance, person centered thinking and planning.
Lead efforts related to accreditation, certification, or licensing by overseeing and submitting new and renewal licensing applications and related documents.
Have comprehensive knowledge of funder requirements, policies and protocols and ensure compliance with those standards. Ensure compliance with HCBS, Olmstead, MCO expectations, and other funder requirements.
Bachelor’s Degree in a Human Services field, including but not limited to, sociology, special education, rehabilitation, nursing, counseling, psychology. Master’s Degree in related field is highly preferred.
Superior organizational, clinical, interpersonal, and management skills along with an excellent administrative, time management, and computer skills.
Experience as a manager or project director in a human services organization.
Knowledge of Quality Assurance, with a minimum of three years in a human services field.
Extensive knowledge of Microsoft Office - charts, grafts, and report writing.
Training and background in person centered thinking and planning, including, but not limited to, Essential Lifestyle Planning, PATH, Gentle Teaching, and Positive Behavior Support preferred.
Additional Special Working Conditions: The Quality Assurance Specialist generally works normal business hours on the day shift Monday through Friday, however, on some occasions must be flexible and available to work nights and weekends, when necessary. The
Quality Assurance Specialist, Missouri oversees quality services activities in the Kansas City and St Louis programs, and overnight travel is routinely necessary to facilitate those activities. Overnight travel up to 50% of job function, but depends upon
the needs of each program.
Heavy: exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Stand or Sit (stationary position)
Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)
See (detect, identify, recognize, inspect, assess)
Pushing or Pulling
Reaching (high or low)
Kneel, Stoop, Crouch or Crawl (position self, move)
Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic
information, veteran, or disability status.
Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.