Requisition Number: SLIDD-SCHCO-H-08-2020-02
Job Title: Staffing & Scheduling Manager
City: Philadelphia
State: PA

Minimum Degree Required: N/A
Minimum Years of Experience: N/A
Salary Range: $48,500-$54,00/year

Staffing & Scheduling Manager

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Description/Job Summary

Have you heard? Resources for Human Development (RHD) is hiring!

Our ideal candidate is values oriented, service driven, and not just looking for their next job, but a career. 

Is that you?

Who We Are

We are a DIFFERENT kind of company!

As employee of RHD, your ideas, thoughts, and experience will be valued. RHD emphasizes group decision-making and multi-level thinking, so that staff has maximum authority, creativity, freedom, and support to help meet the needs of the people we serve, without the cumbersome centralized bureaucracy.

How Will You Make An Impact

RHD is seeking a full time, Staffing & Scheduling Manager to support the programs within the Southeastern PA region. The Staffing & Scheduling Manager ensures the program has the necessary workforce to execute IDD services to meet census requirements.This position is responsible for maintaining appropriate staffing levels for direct service professional (DSP) positions within the program. The Scheduling Manager will have excellent organizational skills to support administrative needs of the program, as well as the ability to uphold RHD values

What We Offer 

  • Full Benefits Package

  • PTO

  • Free Virtual Fitness Classes

  • Scholarship and Tuition Programs

  • Opportunity for Remote Work

Come GROW with us! Learn more about RHD at!


  • Contact staff to fill shifts for vacant positions, callouts and PTO coverage for the IDD Residential programs in Northeast PA.
  • Maintain the master schedule for all homes within the program in coordination with Unit Director, Assistant Unit Director and Administrative staff.
  • Input base schedules for newly hired employees and transfers between employee positions into master schedule.
  • Make technology recommendations that increase efficiency.
  • Update schedules to reflect employee leave and input coverage shifts for absences.
  • Maintain pool of on-call, temporary and current DSP staff used to fill shifts on a daily basis.
  • Monitor and track on-call staff availability, training and approved work sites.
  • Schedule site meetings and trainings in coordination with site supervisors or Assistant Unit Directors as necessary.
  • Update site schedules to reflect changes in the needs of the residents based on ISPs.
  • Provide onboarding and training to new on-call and temporary staff.
  • Run reports for use to monitor overtime and provide documentation to residential administrative staff to monitor expenses.
  • Identify and analyze trends of coverage issues and scheduling conflicts to streamline the procedures of how the master schedule is utilized.
  • Verify and assist in maintaining staff contacts information and training credentials.
  • Provide assistance to supervisors in identifying on-call and temporary staff transfers to part-time and full-time DSP roles within the program.
  • Collaborate with the Fiscal Department to create and maintain processes that ensure that staffs’ hours worked are vetted and correctly inputted.
  • Collaborate with the Human Resources Department in the recruitment and retention of the on-call and temporary DSP pool.
  • Collaborate with the national investigations department so that open shifts due to suspensions are addressed, filled and communicated to all relevant supervisory staff.
  • Complete correspondence, generate reports, and create forms, etc. for assigned programs.
  • Manage transportation functions as needed for staff coverage.
  • Other duties as assigned

Required Experience

  • Minimum of five years related experience in scheduling, staffing or human resources

Required Education

  • Bachelor's Degree

Required Qualifications

  • Proficient with Microsoft Office Suites
  • Must be detail oriented

Program Summary

Resources for Human Development is a national human services nonprofit with the broadest possible service mission, and specializes in creating innovative, quality services that support people of all abilities wherever the need exists. Founded in 1970, RHD supports more than 160 human service programs across the country, serving tens of thousands of people every year with caring and effective programs addressing intellectual and developmental disabilities, behavioral health, homelessness, addiction recovery and more.

RHD’s mission is to provide caring, effective, and innovative services that empower people of all abilities as they work to achieve the highest level of independence possible and build better lives for themselves, their families and their communities. From providing residential services for individuals with intellectual and developmental disabilities, people with mental health challenges, people in addiction recovery and people experiencing homelessness to job training, assisted transportation, and crisis intervention, RHD provides individualized, quality assistance to person-centered, trauma-informed programs across the country.

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Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.