Requisition Number: SLBHH-REVCM-S-07-2020-02
Job Title: Revenue Cycle Manager
City: Philadelphia
State: PA

Minimum Degree Required: A - High School/GED
Minimum Years of Experience: 5
Salary Range: $55,000-$65,000/year

Revenue Cycle Manager

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Description/Job Summary

The Revenue Cycle Manager will evaluate, implement, and maintain billing and accounts receivable policies and procedures for fee for service programs to ensure collection of receivables for all services provided.  The Manager will supervise billing, claims resolution, and payment applications staff and will partner with program and divisional staff and others to ensure the collection of receivables and the reporting and reconciliation of revenue, receivables and uncollectible or un-billable services.


  • Create or run reports to analyze billing and accounts receivable trends and keep Director of Revenue Cycle informed as to the progress, results, and conclusions reached regarding:
    • Timely billing of services
    • Collection of services billed
    • Aging of outstanding accounts receivable
    • Unauthorized services
    • Write-offs or adjustments resulting from payor denials or rejections
  • Monitor internal billing and collections performance goals utilizing national benchmarks, data analysis, and standardized reporting techniques to report progress and troubleshoot problems
  • Provide monthly oversight and review of aged accounts receivable including making inquiries, documenting, and communicating collection issues or concerns
  • Travel to programs throughout the division and partner with other division leaders to review billing procedures including “front desk” functions, ensure compliance with RHD Billing requirements or guidelines, and make recommendations for improvements
  • Documenting billing and accounts receivable procedures in a clear precise format
  • Participate in the implementation of billing and accounts receivable procedures for new programs and existing programs implementing fee-for-service billing, including effective transition of billing to billing staff
  • Analyze and review adjustments and write-off’s
  • Oversee/Review/Prepare Accounts Receivable sub-ledger reconciliations to the General Ledger
  • Partner with Program and Division staff and other stakeholders to understand and contribute to the review of payor contracts and regulations impacting the billing for services
  • Partner with National Regulatory Systems assisting with payor compliance audits
  • Hire and supervise billing and payment applications staff, including work allocation, training, problem resolution, performance evaluation, motivating employees to achieve peak productivity and performance, and development of billing staff
  • As a member of the Division Audit Pool, audit program charts and billing records to assure compliance with funder and licensing requirements.
  • Other duties as assigned

Required Experience

  • Minimum of 5 years billing/accounts receivable experience within Healthcare or Social Services, including supervisory experience
  • Experience with Netsmart “My Avatar” Suite application is a plus

Required Education

  • Bachelor’s Degree preferred

Required Qualifications

  • Intermediate knowledge of Microsoft suite of products (Excel, Word, Outlook)
  • Excellent verbal and interpersonal communication skills; ability to interact with all levels of staff
  • Excellent problem-solving skills and the ability to utilize multiple sources of information to determine solutions
  • Ability to establish priorities, multi-task, and meet deadlines in a fast-paced open environment with strong attention to detail and accuracy
  • Ability to take initiative and accept ownership and responsibility for assigned projects
  • Ability to travel locally and overnight
  • Experience with Netsmart “My Avatar” Suite application is a plus

Program Summary

Resources for Human Development is a national human services nonprofit with the broadest possible service mission, and specializes in creating innovative, quality services that support people of all abilities wherever the need exists. Founded in 1970, RHD supports more than 160 human service programs across the country, serving tens of thousands of people every year with caring and effective programs addressing intellectual and developmental disabilities, behavioral health, homelessness, addiction recovery and more.

RHD’s mission is to provide caring, effective, and innovative services that empower people of all abilities as they work to achieve the highest level of independence possible and build better lives for themselves, their families and their communities. From providing residential services for individuals with intellectual and developmental disabilities, people with mental health challenges, people in addiction recovery and people experiencing homelessness to job training, assisted transportation, and crisis intervention, RHD provides individualized, quality assistance to person-centered, trauma-informed programs across the country.

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Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.