The PA-BHH Assistant Regional Director in conjunction with PA-BHH Regional Director is responsible for the supervision and oversight of programs in the PA-BHH Division and ensuring that the programs are held to the highest standards; this includes policy
development, reporting fiscal spending, staff and consumer safety, and funder community relations. The Assistant Regional Director should assist the Division leaders in implementing systems for Corporate and Division goals.
A commitment to the RHD Values should be demonstrated as job duties are performed.
Essential Duties and Functions
Assist Regional Director work with program management and provide oversight as assigned.
Works collaboratively with program and divisional staff to ensure compliance with Electronic Health Record (EHR) requirements.
Develops and implements Division wide QI/QA plans in collaboration with Clinical Director, Regional Director and Program Directors. Ensures compliance with RHD’s agency Quality Assurance Plan. Assist in clinical and charge audits as required.
Works collaboratively with Clinical Director, Regional Director and Program Directors to meet all Licensing and accreditation requirements.
Assist programs across division with development of family involvement initiatives, cultural competency training and events, incident review and analysis, and implementation of EBP pertinent to service type.
Establishes and implements, in collaboration with Clinical Director, Regional Director and Program Directors, a system to collect and evaluate clinical, programmatic and stakeholder satisfaction outcomes.
Establishes and implements, in collaboration with Clinical Director, Regional Director and Program Directors, an effective and efficient system to review consumer charts, staff files, contract expectations, program goals and licensing, funder and accreditation
Participates in reviews of physical locations in the Division.
Assists in the development of response and follow up to funder, licensure and accreditation reviews.
Provides clear and concise reports on findings related to Quality Assurance activities to appropriate Divisional staff.
Retains comprehensive knowledge of the policy and procedures and current contracts.
Assists in the delivery of orientation, training and Values Implementation as needed.
Facilitates and provides administrative support for workgroups that are designed to improve service quality to people supported by the program.
Perform quality assurance functions that include quarterly site/environmental inspections, data tracking and reporting trends related to: health and safety, incident management, medication variance, behavior, customer satisfaction, staff retention, turn-over,
licensure and certification follow up.
Coordinating response and follow up to funder citations.
Provide clear and concise reports on findings related to Quality Assurance activities and reporting findings to appropriate managers and Directors for execution and follow up.
Retain comprehensive, working knowledge of the policy and procedures and work with the EVP, DOSL, DFO, and Program Directors on revisions as needed.
Measure efficiencies and effectiveness of systems and programs within the agency.
Support and participate in the ongoing assessment of the quality and effectiveness of program throughout the agency.
Facilitation and administrative support for workgroups that are designed to improve service quality to people supported by the program and ensure best practice.
Remain current in training methods and best practice related to quality assurance, person centered thinking and planning.
Lead efforts related to accreditation, certification, or licensing.
Have comprehensive knowledge of funder requirements, policies and protocols and ensure compliance with those standards.
Addresses issues of quality with appropriate Director and Regional Director’s and assist with the development of strategies to address the areas of concern.
Provide crisis and program management in the absence of the Director
Complete documented supervision as scheduled.
Reflect the Values and provide trauma informed care
Bachelor’s Degree in a Human Services field. Master’s Degree in related field is highly preferred.
Superior organizational, clinical, interpersonal, and management skills along with excellent administrative, time management and computer skills.
Extensive knowledge of Microsoft Office - charts, grafts, and report writing.
Excellent written and oral communication skills.
3 years’ experience in a supervisory role in a human services organization.
Knowledge of Quality Assurance, with a minimum of three years in a human services field.
Ability to manage multiple tasks or projects.
Must possess a valid driver’s license.
Hazard and Atmospheric Conditions
Working with individuals who have significant behavioral and mental health challenges
Working with individuals with personal care needs
Additional Special Working Conditions: Occasional evening and weekend work. Overnight travel required.
Competitive salary and a comprehensive benefits package is offered.
Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information,
veteran, or disability status.
Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.