Requisition Number: PA017-CASMG-H-07-2020-02
Job Title: Care Coordinator
City: Philadelphia
State: PA

Minimum Degree Required: N/A
Minimum Years of Experience: N/A
Salary Range: 19.23/ Hr- 21.63/ hr

Care Coordinator

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Description/Job Summary

Care Coordinators are responsible for assisting participants with developing and reaching their service goals using natural community supports and available psychiatric, medical, social, residential, financial services and other services appropriate for the consumer.  



Services will be based on the desires and needs of the individual.  The value and importance of strengthening personal supports network and building community connections will be emphasized in all contacts.  Individuals will be encouraged to take advantage of opportunities to expand their skill acquisition in community settings.  Through direct interactions with staff and others in the community, participants can independently practice social skills, as well as targeted life skills.  Special attention to the medical and psychiatric wellness of the participant will be priority.

The Care Coordinator will assist individuals make full use of their natural community supports and all available mental health services in order to enable individuals to live stable, healthy and safe lives in the community of their choice.

This will be accomplished by:

  1. Assuring 24-hour on-call access to Care Coordinator services
  2. Continuous assessment of the individual’s needs
  3. Assisting the individual with the development of personal goals
  4. Linking the individual to his or her chosen services
  5. Monitoring those supports and services for appropriateness and effectiveness  
  6. Advocacy at all levels on behalf of individuals

Specific Duties

  • Complete all state mandated paperwork, i.e., Service Documents, Consumer Registration Forms, Personal Goal Plans which emphasize the consumers’ strength and needs, etc.
  • Assess and evaluate the needs of consumers that are newly assigned to the caseload.
  • Locate and link consumers to appropriate services.
  • Monitor service delivery by maintaining regular contact with consumers and service providers/programs involved with the consumer.
  • Gain access to services with aggressive and creative attempts to help consumers obtain resources that are needed.  This includes a strong role as a consumer advocate.
  • Assist consumers with establishing and/or enhancing their support systems outside of the mental health system.
  • Outreach, including routine home visits and accompanying consumers into the community.
  • Collaborate with consumer’s support system to ensure appropriate service delivery for the consumer.  
  • Monitor consumers on a regular basis to note any changes that may impact his/her treatment/recovery.
  • Work closely with peer specialist and Tenant Service Coordinator (TSC) to assure a solid team approach is utilized for housing first model.
  • Other related duties as assigned.

Other Responsibilities

(Other duties as assigned by site supervisor)

  • As assigned in order to support care of consumers as well as to foster an atmosphere of dignity and respect as outlined in the RHD Values.

Required Experience

  • Two years of experience in the effective provision of direct or supervisory services related to housing for individuals experiencing homelessness, mental illness and/ or substance abuse.

Required Education

A Bachelor’s Degree in a Human Services field.

Required Qualifications

  • Knowledge of homelessness, addictions, residential facilities, mental illnesses and their treatment, medical illness/wellness and treatment.
  • Experience in crisis prevention and de-escalation.
  • Knowledge of medical issues in order to make appropriate referrals and education
  • Valid driver’s license
  • State criminal background check clearance
  • FBI clearance- For anyone residing outside of Pennsylvania within the last 2 years.

Program Summary

The RHD Team ARRIVE program program provides outreach to homeless individuals in the community, support for individuals returning to the community following incarceration and provides coordination around housing, medical, psychiatric, and substance abuse services.   
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Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.