The Residential Support Manager will provide direct support to the Residential Director through the provision of oversight and support to the Home Managers in the operation of their respective homes. This will be an integral part of making sure that each
home maintains compliance with regulatory requirements and accreditation standards while maintaining high quality, client-centered services.
Essential Duties and Functions
Provide weekly and monthly review of shift notes
Assist managers as needed to ensure that all annual assessments (Risk tool, Level of Need, Cost Plan, ISP, etc.) for persons served are completed in a timely fashion and annual documentation is received
Assist Residential Director with requests and monitor cost plans for therapeutic services needed by persons served.
Collect and submit Provider Supporting Documents
Ensure client photos are taken and filed appropriately
Ensure specialized assessments and planning occur for identified persons served
Ensure that all persons served are scheduled and attend annual medical appointment
Support Home Managers to ensure that components of service delivery within one’s purview comply with all regulatory requirements and accreditation standards
Support Home Managers to ensure that all client medical, therapeutic and ancillary appointments are scheduled and attended including acquisition of all related documentation
Provide residential census and documentation supporting charges related to services
Create and manage implementation of monthly activity schedule for all persons served
Participates in Home Manager meetings to ensure that staff receive updated information on program activities and important operational issues.
Assist with communication to the Case Manager(ISC) and Circle of Support regarding client updates and changes
Responds to all correspondence and completes reports in an accurate and timely manner.
Attend clinical meetings monthly to support specialized populations served
Support and maintain checklists for all systems that support both staff and clients
Assist with the process of hiring, training, and evaluation of home managers.
Maintain monthly programmatic summaries
Provide support to Home Managers to ensure scheduling is completed in timely manner and hours scheduled meet both programmatic and fiscal requirements.
Fill-in shift coverage as needed in the homes.
High School Diploma or GED Required.
Minimum of 2 years’ experience in IDD services.
Ability to pass background check and Medicaid and Medicare exclusion checks.
Must have access to personal vehicle for use on the job as necessary.
Must maintain a current driver’s license.
Strong oral and written communication skills.
Strong organizational skills.
Ability to mentor staff in a respectful manner.
Familiarity in Microsoft office (including Word, etc.).
Experience utilizing an electronic health record preferred.
Local travel, after hours on-call availability. Provide services in participants’ homes.
Lifting Requirements: Light – exerts or lifts no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds and requiring a good deal of walking or standing. Most work involves sitting most of the time with some pushing
and pulling of arm or leg controls.
Stand or Sit (stationary position)
Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)
Talk/Hear (communicate, converse, convey, express/exchange information)
See (detect, identify, recognize, inspect, assess)
Pushing or Pulling
Reaching (high or low)
Kneel, Stoop, Crouch or Crawl (position self, move)
Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic
information, veteran, or disability status.
Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.