Resources For Human Development, Inc.
Requisition Number: MEMPH-RESSM-H-09-2018-01
Job Title: Residential Support Manager
City: Memphis
State: TN

Minimum Degree Required: A - High School/GED
Minimum Years of Experience: 2
Salary Range: $13.50 - $16.50/hour

Residential Support Manager

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Description/Job Summary

Position Summary
The Residential Support Manager will provide direct support to the Residential Director through the provision of oversight and support to the Home Managers in the operation of their respective homes. This will be an integral part of making sure that each home maintains compliance with regulatory requirements and accreditation standards while maintaining high quality, client-centered services.
 
Essential Duties and Functions
  • Provide weekly and monthly review of shift notes
  • Assist managers as needed to ensure that all annual assessments (Risk tool, Level of Need, Cost Plan, ISP, etc.) for persons served are completed in a timely fashion and annual documentation is received
  • Assist Residential Director with requests and monitor cost plans for therapeutic services needed by persons served.
  • Collect and submit Provider Supporting Documents
  • Ensure client photos are taken and filed appropriately
  • Ensure specialized assessments and planning occur for identified persons served
  • Ensure that all persons served are scheduled and attend annual medical appointment
  • Ongoing:
  • Support Home Managers to ensure that components of service delivery within one’s purview comply with all regulatory requirements and accreditation standards
  • Support Home Managers to ensure that all client medical, therapeutic and ancillary appointments are scheduled and attended including acquisition of all related documentation
  • Provide residential census and documentation supporting charges related to services
  • Create and manage implementation of monthly activity schedule for all persons served
  • Participates in Home Manager meetings to ensure that staff receive updated information on program activities and important operational issues.
  • Assist with communication to the Case Manager(ISC) and Circle of Support regarding client updates and changes
  • Responds to all correspondence and completes reports in an accurate and timely manner.
  • Attend clinical meetings monthly to support specialized populations served
  • Support and maintain checklists for all systems that support both staff and clients
  • Assist with the process of hiring, training, and evaluation of home managers.
  • Maintain monthly programmatic summaries
  • Provide support to Home Managers to ensure scheduling is completed in timely manner and hours scheduled meet both programmatic and fiscal requirements.
  • Fill-in shift coverage as needed in the homes.
Qualifications
  • High School Diploma or GED Required.
  • Minimum of 2 years’ experience in IDD services.
  • Ability to pass background check and Medicaid and Medicare exclusion checks.
  • Must have access to personal vehicle for use on the job as necessary.
  • Must maintain a current driver’s license.
  • Strong oral and written communication skills.
  • Strong organizational skills.
  • Ability to mentor staff in a respectful manner.
  • Familiarity in Microsoft office (including Word, etc.).
  • Experience utilizing an electronic health record preferred.
Working conditions
  • Local travel, after hours on-call availability. 
  • Provide services in participants’ homes.
Physical requirements
  • Lifting Requirements:  Light – exerts or lifts no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds and requiring a good deal of walking or standing. Most work involves sitting most of the time with some pushing and pulling of arm or leg controls.
  • Stand or Sit (stationary position)
  • Walk
  • Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)
  • Climb (stairs)
  • Talk/Hear (communicate, converse, convey, express/exchange information)
  •  See (detect, identify, recognize, inspect, assess)
  •  Pushing or Pulling
  •  Repetitive Motion
  •  Reaching (high or low)
  •  Kneel, Stoop, Crouch or Crawl (position self, move)

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.
 
Apply Now
Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.