Requisition Number: LVACT-PRGAS-H-07-2021-02
Job Title: Program Assistant
City: Bethlehem
State: PA

Minimum Degree Required: C - 4 Year Degree
Minimum Years of Experience: 2
Salary Range: $15.25 -$20.00 per hour

Program Assistant

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Description/Job Summary


The ACT Program Assistant supports a diverse team providing Assertive Community Treatment to the Lehigh Valley. Using an evidence based model that positively supports and empowers individuals with serious and persistent mental illness with a uniquely comprehensive, community based approach, the Program Assistant coordinates daily team activity, ensures effective communication, and leads quality assurance activities focused on idividual and program success.  This is an hourly position with competitive wage, and a $500 sign-on bonus after 90 days!

Advantages of Working with RHD

  • $500 Sign-On Bonus
  • Full Benefits Package (Medical, Dental, Vision)
  • Generous PTO Plan
  • Scholarship and Tuition Programs
  • Student Loan Forgiveness Program


Essential Functions of the Position:
  1.  Identify and respond to the needs of participants and staff in achieving efficient responses to requests and to eliminate barriers limiting productivity in day to day business.
  2. Develop a daily team schedule supporting planful interventions and re-assign coverage for unexpected activity as needed.
  3. Following assignment of the member’s ITT, collaborate with the team leader to add appointments to the weekly routine.  
  4. Track documentation to maintain accuracy and timeliness of the medical record.
  5. Conduct chart audits.
  6. Assist in team and agency planning activities.
  7. Work in a collaborative and collegial manner with other staff both intra- and inter-agency in assisting both the program’s clients and the program to meet identified goals.

Required Experience

Two years experience serving individuals with mental illness in a community setting.

Required Education

Bachelors degree in a human services field required

Required Qualifications

 The ACT Program Assistant must be knowledgeable, flexible and able to respond appropriately and effectively to support the daily work of the ACT team. Knowledge of the MH system of service delivery is desired. Bi-lingual capabilities (English/Spanish) are valued.  This individual will need to demonstrate excellent interpersonal skills and be able to interact efficiently with both external and internal customers.

Program Summary

RHD is a different kind of company – no divisive walls, no cubicles, no private offices. Our experience has shown that in a relaxed atmosphere where employees have the chance to deal openly and directly with each other, the work environment is significantly better, communications are clear, and attitudes remain positive. We emphasize group decision-making and decentralization, so that staff has maximum authority, creativity, freedom and support to help meet the needs of the people we serve, without cumbersome centralized bureaucracy. We believe that RHD demonstrates its commitment to employees by listening and responding to employee concerns. Eligible employees of RHD are provided a wide range of benefits. Eligibility depends on a variety of factors including salary level and job status. In addition, RHD provides a wide range of employee resources that include a credit union, employee assistance and internal education and leadership development programs. Recently RHD announced a unique partnership with Capella University that includes discounts on tuition and scholarship assistance.

 LVACT is a Recovery-focused, multidisciplinary, assertive community treatment program that provides intensive, individual support for people in Lehigh and Northampton counties who are working to overcome the barriers to recovery from mental illness. Assertive Community Treatment Teams provide: Psychiatric assessment, medication education and monitoring, treatment for co-occuring disorders, Dialectical Behavioral Therapy, psychosocial services and education (including Wellness Management and Recovery, SAMSHA evidence-based IMR) and intervention help strengthen the individual’s networks. Blended Case Management Services affords the collaborative coordination of services and resources supportive of recovery and growth. Individuals work with case managers to increase personal and financial independence, overcome barriers compromising access to treatment, build and expand capabilities in roles and relationships within the community and, acquire skills to support self-determination and self-management of the symptoms or challenges related to their illness. HUD funding allows LVACT to respond to the residential needs of participants who have been diagnosed with a serious, persistent mental illnesses and have histories of homelessness.

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Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.