This position supports Lower Merion Counseling and Mobile Services in upholding the standards of our programs.
This position requires administrative support to the program, scheduling all appointments for medical practitioners and incoming and existing patients for the OP Center, case assignment responsibilities, and tracking caseload management. The position is Part-time
for 20 hours per week minimum.
Essential Duties and Functions
Ensure that all schedules for clinical staff are updated and accurate; block schedules including lunch breaks, vacation/time off request, supervision, and meetings
Review incoming intakes and appointment calls for accuracy
Coordinate appointment reminders or cancellations through DocConnect and calls
Assure proper credentialing of all LMCMS staff, FFS staff and Locums is completed before assigning cases for assessments (for insurance coverage)
Medical schedulers coordinate appointment times for patients and practitioners
Responsible for ensuring all TX Plans are updated before appointments
Interact with clients and administrative staff to ensure accurate scheduling of new and existing clients
Clerical work performing a variety of tasks related to the scheduling of clients to receive services from service providers
Assists clients by determining needs, scheduling or canceling appointments, or referring to correct staff person
Maintains and updates schedule of service providers' availability; maintains contact with clients, notifying them of any scheduling changes
Codes information and enters into EHR databases; reviews to ensure accuracy and completeness
Assists with any other medical record duties such as purging files, processing health history forms
Appropriately represent RHD while communicating with in individuals in services, staff, contractors, and funders
Exercise appropriate discretion when receiving sensitive information about individuals in services and/or staff
Conduct oneself in a manner consistent with the values of RHD.
Participate in relevant meetings as requested by supervisor and/or director
Assure coverage is in place when unable to manage daily scheduling
Maintain communication with supervisor, director, office manager, operations manager when appropriate
Complete other duties as assigned.
Bachelor’s degree preferred
Certificate or associates degree in medical assisting or medical office administration preferred.
Experience in an administrative environment (preferably behavioral health)
Organized, professional, great communicator
Knowledge of computers and database/word processing software/EHR.
Knowledge of standard office procedures and equipment
Ability to be a team player
Physical requirements include sitting at desk or meetings for most of day and lifting light objects on occasion (archiving files).
Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.