Requisition Number: LA005-PRGMG-H-07-2020-02
Job Title: Care Center Manager
City: New Orleans
State: LA

Minimum Degree Required: D - Graduate Degree
Minimum Years of Experience: 3
Salary Range: 40,000.00/yr

Care Center Manager

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Description/Job Summary



Resources for Human Development—MHSD Care Center

Care Center Manager


Job title

Care Center Manager

Reports to

MCRT and Care Center Director


Job purpose


The Care Center Manager is responsible for coordinating the functions of the Care Center, the primary point-of-entry for those seeking state-sponsored mental health, developmental disabilities or substance abuse services in Orleans, Plaquemines or St. Bernard parishes through the Metropolitan Human Services District.  The Care Center Manager will oversee the day-to-day operations of the center, ensuring excellent customer service by way of complete and accurate call documentation, ongoing employee supervision and training and maintaining optimal staff coverage. The Care Center Manager will work closely with representatives from the funding agency and will report directly to the MCRT and Care Center Program Director. .


Duties and responsibilities


•Accountable for demonstrating the qualities outlined in the Care Center Customer Service Standards when interacting with callers

•In collaboration with the Program Director, develop policies and procedures and implement process improvements that ensure efficient work flow processes

•Assures that work assignments and staff schedules are distributed in a manner to support the Care Center team

•Develop specific, time-framed measurable Care Center goals and objectives

•Assure compliance with all organizational standards including RHD policies and procedures, HIPAA, accreditation requirements and all other requirements

•Monitor calls in the Care Center to observe employee demeanor, technical accuracy and conformity to policies and standards

•Assure that pertinent information is effectively communicated to staff within the Care Center regarding scheduling changes related to provider schedules, telephone messages, triage calls, and access

•Supervise Care Center staff including hiring, training, evaluating performance, disciplining, and coordinating all employee related matters

•Monitor and report call volumes and access to telephone services


Qualifications 


Educational & Experience Requirements:

  • Call center experience in healthcare preferred
  • Bachelor’s Degree in a Health Care related field
  • Knowledge of: computer software applications, word processing, flowcharting and electronic spreadsheets
  • Knowledge of HIPAA laws and regulations
  • Excellent verbal and written communication skills
  • A valid driver’s license and up-to-date auto insurance


Physical requirements


  1. Ability to handle a fast pace environment with limited breaks.
  2. Ability to sit and/or stand for long periods of time, walk up and down stairs, and ability to manage phone and computer systems simultaneously.

Direct reports

MCRT and Care Center Director


General:

Other responsibilities can be assigned by the project director to ensure continuity of care and foster a supportive, nurturing environment for growth and development.


Standard Statement:

The above statements are intended to describe the general nature and level of the work

being performed by persons assigned to this job. This is not intended to be an exhaustive list of responsibilities, duties, and skills required of the personnel so classified.


Required Experience

  • Call center experience in healthcare preferred
  • Bachelor’s Degree in a Health Care related field
  • Knowledge of: computer software applications, word processing, flowcharting and electronic spreadsheets
  • Knowledge of HIPAA laws and regulations
  • Excellent verbal and written communication skills
A valid driver’s license and up-to-date auto insurance

Required Education

  • Bachelor’s Degree in a Health Care related field.

Required Qualifications

The Care Center Manager is responsible for coordinating the functions of the Care Center, the primary point-of-entry for those seeking state-sponsored mental health, developmental disabilities or substance abuse services in Orleans, Plaquemines or St. Bernard parishes through the Metropolitan Human Services District.  The Care Center Manager will oversee the day-to-day operations of the center, ensuring excellent customer service by way of complete and accurate call documentation, ongoing employee supervision and training and maintaining optimal staff coverage. The Care Center Manager will work closely with representatives from the funding agency and will report directly to the MCRT and Care Center Program Director. .


Program Summary

The Care Center Manager is responsible for coordinating the functions of the Care Center, the primary point-of-entry for those seeking state-sponsored mental health, developmental disabilities or substance abuse services in Orleans, Plaquemines or St. Bernard parishes through the Metropolitan Human Services District.  The Care Center Manager will oversee the day-to-day operations of the center, ensuring excellent customer service by way of complete and accurate call documentation, ongoing employee supervision and training and maintaining optimal staff coverage. The Care Center Manager will work closely with representatives from the funding agency and will report directly to the MCRT and Care Center Program Director. .


Apply Now
Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.