Metropolitan Crisis Continuum Services
A Division of Resources for Human Development, Inc.
Metropolitan Crisis Response Team and Care Center
|| MCRT and Care Center Director
|| State Director
The Program Director has the overall responsibility for the day-to-day operation of the Metropolitan Crisis Response Team and the Care Center (call center for the Metropolitan Human Services District.) Significant aspects of the work include: provision of
clinical direction to team, administrative oversight, fiscal management, hiring and supervision of staff, development of policy and procedures, staff training, developing and maintaining interagency relationships, outreach to community, chart review for quality
assurance, and direct service as needed.
Duties and responsibilities
- Ensures program compliance with all funder, licensing, accreditation, and any other regulatory standards.
- Maintains program’s policy and procedure manual
- Implements contracts and regulatory requirements
- Ensures the implementation and maintenance of all programs’ policies and procedures
- Provides support, oversight and supervision to MCRT Manager and Care Center Manager
- Provides ongoing staff development and coaching for clinical staff in partnership with the MCRT Manager and Care Center Manager
- Measures, analyzes and evaluates the service delivery trends and needs of the teams and/or persons served and recommends adjustments as needed
- Builds and sustains positive working relationships with community partners, funders and MCOs in collaboration with the State Director
- Coordinates with State Director and divisional fiscal personnel to ensure the operation of the program within budgetary constraints
- Responsible for the hiring process including: posting, interviewing, completion of the pre-employment credentialing process and onboarding in partnership with the MCRT and Care Center Managers
- Ensures consultation with physician and nursing staff as needed or required
- Ensures the program is compliant with training curriculum and ensuring training is tracked accordingly
- Ensures all personnel records are maintained in accordance with all corporate and regulatory policy and procedures
- Ensures compliance with fee-for-service regulations and billing procedures as applicable
- Establishes effective management, quality assurance, and data systems for both teams
- Manages Performance/Management/Measurement/Improvement process and completes reporting
- Travels locally between offices and in the community as needed
Must possess: 1) The ability to make comprehensive, ethical clinical decisions in demanding situations and to help others do the same. 2) Excellent verbal and written communication skills. 3) The ability to interact professionally with clients, families, and
other professionals. 4) The ability to collaborate and work as a part of a team and to direct the work of others. 5) Leadership skills, including the ability to teach, supervise, monitor and evaluate the work of others. 6) Organizational skills and the ability
to complete written documentation quickly and accurately. 7) Must understand crisis intervention theory and to be able to work in a crisis situation. 8) A valid driver’s license and up-to-date auto insurance.
II. Educational Requirements:
A Master’s degree in Social Work, Psychology, Counseling or a closely related field and appropriate state credentialing or licensure. An LCSW, LMFT or LPC (Preferred).
Full-time, documented work experience in the field of mental health, preferably in crisis intervention. A thorough knowledge of substance abuse intervention and treatment, case work, case management, family dynamics, and a working knowledge of psychiatric
diagnosis as included in the DSM-IV. Candidate must have experience with case documentation and must have significant, documented experience in supervision and management.
The above statements are intended to provide an overview of the duties, responsibilities, and skills of persons employed as MCRT and Care Center Director. This is not an exhaustive list of responsibilities, duties, and skills needed to retain the position
of crisis evaluator.
- Ability to handle a fast pace environment with limited breaks.
- Ability to sit and/or stand for long periods of time, walk up and down stairs, and ability to manage multiple phone and computer systems simultaneously.
Care Center Manager