Requisition Number: LA005-CRIEV-H-07-2020-02
Job Title: Crisis Evaluator
City: New Orleans
State: LA

Minimum Degree Required: D - Graduate Degree
Minimum Years of Experience: 1
Salary Range: 40,000

Crisis Evaluator

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Description/Job Summary

Metropolitan Crisis Continuum Services

A Division of Resources for Human Development, Inc.




Metropolitan Crisis Response Team


Job title

Crisis Evaluator

Reports to

Program Manager


Job purpose


Metropolitan Crisis Response Team (MCRT) provides mental health services to individuals in Orleans, Plaquemines and St. Bernard parishes.  The Crisis Evaluator (CE) is a master’s level social worker or counselor who provides office and community-based telephone and in-person crisis intervention services to those experiencing mental health and/or substance abuse crises, with the primary mission of reducing the need for hospitalization.  CEs possess excellent assessment and engagement skills, both on the telephone and face-to-face; and collaborate by telephone or in-person with clients, client collaterals and service providers to facilitate crisis resolution. 


    Responsibilities/Duties

    1. Assess clients’ mental/emotional status; obtain history from client, family and other collaterals; medical history (i.e. med compliance, SI/HI, previous hospitalizations, etc.) if possible. 
    2. Develop, implement, and monitor an immediate plan of action with clients, natural supports, and/or other organizations for managing crises.
    3. Remain with clients/relatives until crises are stabilized or next levels of care are implemented.
    4. Identify and access necessary resources within MCRT, client's natural support systems and those of other agencies and organizations.
    5.  Implement plan of action as soon as possible: monitor this intervention, re-evaluate.
    6. Initiate supervision with on-call supervisor or program manager, or psychiatrist as directed by policies and procedures and/or, as needed. 
    7. Supervise crisis specialists on interventions.
    8. Provide or arrange needed transportation of client to area psychiatric hospitals, clinics, when necessary. 
    9. Provide telephone and/or in-person follow-up on crisis fact sheets, as well as cases from previous night and weekend shifts. 
    10. Keep accurate case records, including all required permission forms, referral forms, correspondence in narratives.
    11. To interact professionally and in a timely manner with all people and agencies involved in the case.
    12. Attend monthly crisis evaluator's meetings. 


    Physical requirements

    Ability to handle a fast pace environment with limited breaks.

    1. Ability to sit and/or stand for long periods of time, walk up and down stairs, and ability to manage multiple phone and computer systems simultaneously.

    Required Experience

    Minimum one year work experience post-masters working with those who have severe and persistent mental illness.

    Required Education

    Crisis Evaluators must have a master’s degree in social work or counseling  

    Required Qualifications

    They must have a valid driver’s license and car insurance.  Crisis evaluators must have one of the following credentials:  LMSW, LCSW, PLPC, LPC, LMFT. Must be able to pass Criminal Background check.


    Program Summary


    Metropolitan Crisis Response Team (MCRT) provides mental health services to individuals in Orleans, Plaquemines and St. Bernard parishes.  The Crisis Evaluator (CE) is a master’s level social worker or counselor who provides office and community-based telephone and in-person crisis intervention services to those experiencing mental health and/or substance abuse crises, with the primary mission of reducing the need for hospitalization.  CEs possess excellent assessment and engagement skills, both on the telephone and face-to-face; and collaborate by telephone or in-person with clients, client collaterals and service providers to facilitate crisis resolution. 



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    Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.