Requisition Number: LA005-BEHAV-H-01-2020-01
Job Title: Care Center Specialist
City: New Orleans
State: LA

Minimum Degree Required: A - High School/GED
Minimum Years of Experience: 2
Salary Range: $14.42-$14.42/hour

Care Center Specialist

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Description/Job Summary

The Metropolitan Crisis Response Team (MCRT) provides telephone and face-to-face triage, assessment, and intervention for persons experiencing mental health or substance abuse crises. Our Care Center is the primary point of entry for those seeking state-sponsored mental health, developmental disabilities or substance abuse services in New Orleans, Plaquemines or St. Bernard parishes through the Metropolitan Human Services District. 

Our Care Center Specialists screen callers to determine need and eligibility for services and make appointments with social workers, psychiatrists and other mental health professionals.

Responsibilities/Duties

  • exercise listening skills andrapidly establish rapport with clients
  • make appointments for clients who call in, take information from and register new clients, troubleshoot problems and provide information on referrals to other agencies.
  • perform quick and accurate data entry into multiple computer systems
  • identify, manage and resolve client complaints.
  • handle a fast pace call center environment with limited breaks
  • other responsibilities can be assigned by the project director to ensure continuity of care and foster a supportive, nurturing environment for growth and development

Required Experience

  • at least two years of telephone work experience
  • some experience working in the human services field, particularly working with individuals with mental illness and/or substance use disorders

Required Education

  •  A high school diploma is required, some college is preferred. 

Required Qualifications

  • applicants must also be good team players, have some flexibility in their work schedules and enjoy being part of a diverse workforce
  • proficiency in relevant computer applications 
  • knowledge of and commitment tocustomer service principles and practices
  • knowledge of or a willingness to learn about mental health and substance abuse issues andtreatments
  • a good command of the English language, both written and spoken
  • a warm speaking voice is required.
  • ability to handle a fast pace call center environment with limited breaks
  • ability to sit for long periods of time is required as well as managing multiple phone and computer systems simultaneously

Program Summary

The Metropolitan Crisis Response Team (MCRT) provides telephone and face-to-face triage, assessment, and intervention for persons experiencing mental health or substance abuse crises. 24/7 clinical staff used to prevent unnecessary mental health hospitalizations and instead link consumers to community based services that better address their needs.

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Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.