Requisition Number: LA004-CRIEV-H-07-2020-02
Job Title: On-Call Crisis Evaluator
City: New Orleans
State: LA

Minimum Degree Required: D - Graduate Degree
Minimum Years of Experience: 1
Salary Range: $80-$150

On-Call Crisis Evaluator

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Description/Job Summary

Description/Job Summary

Seeking dedicated mental health professionals to provide exceptional and compassionate care to individuals experiencing behavioral health crises in the greater New Orleans area.

The Metro Crisis Response Team is seeking a master’s level social worker or counselor to provide telephone and in-person crisis intervention services.  This a part-time, on-call position.  A crisis evaluator must possess excellent assessment and engagement skills, both on the telephone and face-to-face.  Crisis evaluators must be able to collaborate by telephone or in person with clients, relatives, psychiatrists, law enforcement personnel, social service providers and others to assist clients in overcoming their crisis.
Our program assists anyone in Orleans, Plaquemines or St. Bernard parishes who is in need.  We serve both adults and children, and those with intellectual or development disabilities as well as those who are facing substance use crises.  Many of our clients have severe and persistent mental illnesses – schizophrenia, bipolar disorder, schizoaffective disorder. We work with those who are suicidal, homicidal and experiencing psychosis and anyone else who is currently feeling overwhelmed by the situation they find themselves in.
Our on-call shifts are weekday evenings and overnight, weekends, and holidays.  CEs answer calls in their homes, dispatching into the field with a support worker if needed.  A licensed supervisor oversees operations and provides support.
Duties & Responsibilities:

  • Assess client's mental/emotional status; obtain history from client, family and other collaterals; if possible medical history (i.e. med compliance, SI/HI, previous hospitalizations, etc.)
  • Develop, implement, and monitor an immediate plan of action with client, natural supports, and/or other organizations for managing the crisis.
  • Remain with client/relative until the crisis is stabilized or next level of care is implemented.
  • Identify and access necessary resources within MCRT, client's natural support systems and those of other agencies and organizations.
  • Implement plan of action as soon as possible: monitor this intervention, re-evaluate.
  • Initiate supervision with on-call supervisor or program coordinator, or psychiatrist as directed by policies and procedures and/or, as needed.
  • Supervise crisis specialists on interventions.
  • Provide or arrange needed transportation of client to area psychiatric hospitals, clinics, when necessary
  • Provide telephone and/or in-person follow-up on crisis fact sheets, as well as cases from previous night and weekend shifts.
  • Keep accurate case records, including all required permission forms, referral forms, correspondence in narratives.
  • To interact professionally and in a timely manner with all people and agencies involved in the case.
  • Attend monthly crisis evaluator's meetings.



Job Requirements/Minimum Qualifications:
Crisis Evaluators must have a Master’s Degree in social work or counseling and at least a year of work experience post-masters.  They must have a valid driver’s license and car insurance, and be able to arrive to location of client face-to-face within 30 minutes of dispatch.  Crisis evaluators must have one of the following credentials:  LMSW, LCSW, PLPC, LPC, LMFT.

Applicants must also be good team players and enjoy being part of a diverse workforce.   Resources for Human Development is a national human services nonprofit with the broadest possible service mission, and specializes in creating innovative, quality services that support people of all abilities and any challenges wherever the need exists. Founded in 1970, RHD supports more than 160 human service programs across the country, serves tens of thousands of people every year with caring and effective programs addressing intellectual and developmental disabilities, behavioral health, homelessness, addiction recovery and more.

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.

Responsibilities/Duties


Duties & Responsibilities:

  • Assess client's mental/emotional status; obtain history from client, family and other collaterals; if possible medical history (i.e. med compliance, SI/HI, previous hospitalizations, etc.)
  • Develop, implement, and monitor an immediate plan of action with client, natural supports, and/or other organizations for managing the crisis.
  • Remain with client/relative until the crisis is stabilized or next level of care is implemented.
  • Identify and access necessary resources within MCRT, client's natural support systems and those of other agencies and organizations.
  • Implement plan of action as soon as possible: monitor this intervention, re-evaluate.
  • Initiate supervision with on-call supervisor or program coordinator, or psychiatrist as directed by policies and procedures and/or, as needed.
  • Supervise crisis specialists on interventions.
  • Provide or arrange needed transportation of client to area psychiatric hospitals, clinics, when necessary
  • Provide telephone and/or in-person follow-up on crisis fact sheets, as well as cases from previous night and weekend shifts.
  • Keep accurate case records, including all required permission forms, referral forms, correspondence in narratives.
  • To interact professionally and in a timely manner with all people and agencies involved in the case.
  • Attend monthly crisis evaluator's meetings.


Required Experience

One year of work experience post-masters. 

Required Education


Crisis Evaluators must have a Master’s Degree in social work or counseling and at least a year of work experience post-masters.  They must have a valid driver’s license and car insurance, and be able to arrive to location of client face-to-face within 30 minutes of dispatch.  Crisis evaluators must have one of the following credentials:  LMSW, LCSW, PLPC, LPC, LMFT.

Required Qualifications

  • Assess client's mental/emotional status; obtain history from client, family and other collaterals; if possible medical history (i.e. med compliance, SI/HI, previous hospitalizations, etc.)
  • Develop, implement, and monitor an immediate plan of action with client, natural supports, and/or other organizations for managing the crisis.
  • Remain with client/relative until the crisis is stabilized or next level of care is implemented.
  • Identify and access necessary resources within MCRT, client's natural support systems and those of other agencies and organizations.
  • Implement plan of action as soon as possible: monitor this intervention, re-evaluate.
  • Initiate supervision with on-call supervisor or program coordinator, or psychiatrist as directed by policies and procedures and/or, as needed.
  • Supervise crisis specialists on interventions.
  • Provide or arrange needed transportation of client to area psychiatric hospitals, clinics, when necessary
  • Provide telephone and/or in-person follow-up on crisis fact sheets, as well as cases from previous night and weekend shifts.
  • Keep accurate case records, including all required permission forms, referral forms, correspondence in narratives.
  • To interact professionally and in a timely manner with all people and agencies involved in the case.
  • Attend monthly crisis evaluator's meetings.

Program Summary

The Metro Crisis Response Team is seeking a master’s level social worker or counselor to provide telephone and in-person crisis intervention services.  This a part-time, on-call position.  A crisis evaluator must possess excellent assessment and engagement skills, both on the telephone and face-to-face.  Crisis evaluators must be able to collaborate by telephone or in person with clients, relatives, psychiatrists, law enforcement personnel, social service providers and others to assist clients in overcoming their crisis.
Our program assists anyone in Orleans, Plaquemines or St. Bernard parishes who is in need.  We serve both adults and children, and those with intellectual or development disabilities as well as those who are facing substance use crises.  Many of our clients have severe and persistent mental illnesses – schizophrenia, bipolar disorder, schizoaffective disorder. We work with those who are suicidal, homicidal and experiencing psychosis and anyone else who is currently feeling overwhelmed by the situation they find themselves in.
Our on-call shifts are weekday evenings and overnight, weekends, and holidays.  CEs answer calls in their homes, dispatching into the field with a support worker if needed.  A licensed supervisor oversees operations and provides support.

Apply Now
Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.