Requisition Number: HOPEH-CRWK2-H-10-2018-01
Job Title: Crisis Worker II
City: Bethlehem
State: PA

Minimum Degree Required: A - High School/GED
Minimum Years of Experience: 5
Salary Range: $14.00/hour

Crisis Worker II

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Description/Job Summary


Under the authority of the Program Director and the supervision of the Assistant Director and Program Specialists, Crisis Worker, hereafter referred to solely as Crisis Worker, assures that all operating procedures and regulations are followed. The Crisis Worker is responsible for maintaining a safe environment for consumers and staff, and to establish and maintain a therapeutic milieu for the clinical benefit of the consumers and those who care for or about the consumers. This care is to be provided while in the residence by providing both supportive crisis counseling and assistance with negotiating the activities of daily living. Crisis Workers gather necessary information, explore presenting problems, work to alleviate the immediate crisis, and provide linkage to additional services for on-going treatment. Crisis Workers provide crisis counseling to adults in the residence who exhibit acute problems of disturbed thought, behavior, mood, or social relationships. All workers are expected to follow all applicable guidelines regarding confidentiality of consumer information, including the Mental Health Procedure Act, HIPAA, and RHD policy.


Crisis Worker (CW): Under the same chapter, in order to qualify as a Crisis Worker must be “supervised” by an MHP and one of the following:
  • High school diploma/GED required and 12 semester credit hours in sociology, social welfare, psychology; gerontology; or other social science an 2 years of experience in public or private human services with one year of mental health direct care experience.
  • Bachelor’s degree preferred, with major course work in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, counseling, education or a related field.
  • Be a registered nurse.

Consumer Care
  • Spend at least 75% of scheduled time in direct, face-to-face contact during work hours when consumers are awake or if they are unable to sleep during overnight hours.
  • Conduct psycho-educational, skills training, and supportive crisis counseling in the residence, in order to assist consumers with improving their abilities to cope with the stresses of daily living.
  • Observe all scheduled and as needed (PRN) medication observations (see Med. Obs. Training and Policy) and assist as directed by Residential Nurse; i.e.: blood pressure, pulse, temperature, etc.
  • Complete counting and documenting of controlled substances and ensure that medications are kept locked and accounted for within the parameters of the medical policies and procedures.
  • Accurately document all interactions with consumers and/or collaterals in the Hope House Database using DAP format and specific contact times by the end of the scheduled shift.
  • Follow any instructions from the previous shift for special consumer needs or contacts.
  • Perform insurance verification via the EVS system for all consumers to ensure no change in funding or to update the funding source in the Hope House Database.
  • Provide referral and other case management services as assigned and as appropriate.
  • Perform clean up and maintenance duties as assigned on the program chore list.
  • Identify and resolve light maintenance problems and report lager issues to supervisory staff.
  • Exhibit professional behavior treating consumers and co-workers with dignity and respect.
  • Assist consumers with Hope House daily activities including, but not limited to, early waking, daily planning, meal preparation and clean up, adherence to the daily program schedule and other areas of daily living.
  • Facilitate the residential referral process, medication documentation, intakes, treatment plans, shift and contact notes and accurately document in the Hope House database.
  • Work collaboratively with other staff members to ensure that all essential daily tasks are completed as directed and in a timely manner.
  • Facilitate transportation for consumers to needed appointments within the scope of treatment.
  • Attend mandated staff meetings, trainings and individual supervision as scheduled.
  • Adhere to Hope House and Corporate Policies and Procedures.
  • Report to work as schedule and be ready to perform the duties of the position and to not leave his/her post until properly relieved.
  • Aspire to live out our corporate values.
Other Duties
  • Complete personnel and administrative tasks (time sheets, vacation and change of shift requests, etc.) in an accurate and timely manner.
  • Participate in Quality Improvements activities within the scope of the position and/or as assigned by management.
  • Keep up certifications current, i.e. CPR/First Aid, Medication Observation, etc.
  • Complete a physical exam every two years.
  • Consistent use of Universal Precautions when working with potentially hazardous materials/ situations including but not limited to, minor first aid administration, diabetes or other blood testing, room cleaning/ laundry washing, etc.
  • Maintain all HIPPA and confidentiality regulations set for the by the Federal, State, and Local Governing bodies, Resources for Human Development and Hope House, RHD.
  • Complete a routine Fire Drill monthly on each sift as scheduled and a routine Disaster Drill quarterly as scheduled.
  • Perform other duties assigned by the Director or Assistant Director with the general functions of the position.
  • Be able to sit for a minimum of two (2) hours during an eight (8) hour shift
  • Be able to stand/ walk for a minimum of two (2) hours during an eight (8) hour shift
  • Be able to kneel/ squat
  • Be able to lift up to 20 lbs
  • Successfully complete the probationary/getting acquainted period (typically 90 days, but it may be extended if needed)

The Crisis Worker shall be a person with an interest in and understanding of individuals with mental illness and experience working with this population. He or she will be a mature individual with sound judgment who represents an appropriate resource for consumers and collaterals. He or she shall be flexible enough to respond to crisis situations, work collaboratively as a team, and take responsibility when decisions have to be made. He or she must have the ability and experience to make independent decisions when consultation with supervisory staff is not possible.

The Crisis Worker must meet or exceed qualifications for the established position as per Pennsylvania State Regulations Title 55 Public Welfare, Part VII Mental Health Manual, Subpart D. Nonresidential agencies/ Facilities/ Services, Chapter 5240 Crisis Intervention Services, Section 5240.31 Staff Requirements, most recent revised addition dated 09.15.2014 or the most recent dated update. The Mental Health Professional or Crisis Worker must have a valid driver’s license and reliable means of transportation, and provide a negative FBI fingerprint, child abuse, and criminal background clearance.

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.

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Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.