Requisition Number: FAMPR-QASPC-S-07-2020-02
Job Title: Quality Specialist
City: Philadelphia
State: PA

Minimum Degree Required: C - 4 Year Degree
Minimum Years of Experience: 2
Salary Range: $55,000-$58,000

Quality Specialist

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Description/Job Summary

This position works under the supervision of the Quality Manager to provide reporting and data analysis for improvement of clinical services and outcomes. 


  1. Maintain an in-depth level of understanding how data are captured within the EHR, i2i, reports and other databases in order to assist with end users for reporting and analysis of data
  2. Support administration and other staff with the interpretation of data for sound decision making; gain familiarity with assessments that are aligned with network initiatives, and compare results of FPCN data to other sources including national, regional, and state data
  3. Assist with retrieving data for ongoing projects including monitoring how data needed is being captured, tracked, and pulled for assessment and evaluation
  4. Provide data analysis for the network CQI team, including collaborating with all Department Directors to prepare and present written reports and dashboards on network  QI activities
  5. Under the direction of the Quality Manager and Executive Team, contributes to reporting requirements related to performance improvement activities, chart reviews and other internal & external needs such as UDS, MU, HEDIS, NCQA, PCMH effort aimed at improving the primary care provided at FPCN
  6. Communicates data and quality measures on a regular basis to staff for provider review, benchmarking, and quality improvement purposes
  7. Performs regular auditing functions and reporting for the Vaccines for Children program in conjunction with the DPC
  8. Manages external data requests from outside agencies and research partners
  9. Acts as liaison and representative from FPCN to conferences, meetings, and insurances to report quality-related data and measures

Required Experience

  • Ability to present data in a user-friendly format
  • Strong written, verbal, analytical and interpersonal skills
  • Ability to travel to all primary care sites on a routine basis
  • Ability/willingness to accept direction and follow established policies and procedures
  • Ability and willingness to carry out duties while staying calm, courteous, and polite during stressful times
  • Ability and willingness to work in a professional manner with patients and staff
  • Ability and willingness to show cultural competence in regards to both patients and staff
  • Ability and willingness to lead teams in a competent, collaborative manner that results in improved outcomes
  • Demonstrated ability to interact with a high level of tact and diplomacy regarding sensitive matters; and ability to prioritize and manage multiple simultaneous responsibilities.
  • Honor patient and staff confidentiality in compliance with HIPPA standards

Required Education

  • Bachelor’s degree in health-related information field

Required Qualifications

  • At least two (2) years of experience
  • Strong understanding of applicable computer programs (EHR a plus) and networks
  • Strong data analytics skills
  • Strong written, verbal, analytical and interpersonal skills

Program Summary

Family Practice and Counseling Network, a program of Resources for Human Development, is a network of federally qualified community health centers that uses a nurse-managed, integrated model to deliver primary care, behavioral health, dental, and preventive services, which are co-located at the centers and are designed to treat the whole patient.
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Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.