Oversees and manages the clinical operations of all primary care services and activities at the site. Upholds the mission of the organization by assuring quality care, staff retention, patient satisfaction, and fiscal soundness.
Team members are expected to uphold the health center mission by assuring that patients receive health care that is competent, caring, and meets with a high degree of satisfaction. In addition, staff must support FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.
Supervises: Medical Records, , Lead Medical Assistant, Lead PSR
Collaborate to define job responsibilities and maintain oversight of work assignments and scheduling for above staff
Recruits, orients, develops and evaluates primary care staff
Handles performance issues and participates in feedback with staff members, including performance evaluations, discipline and commendations.
Work with Lead PSR to ensure the PSRs are following FPCNs patient scheduling and registration policy
Work with Lead PSR to ensure that PSR’s are performing and documenting all required registration tasks (demographics, insurance eligibility, SSF assessment, consents, copay collection, and open balance review)
Works collaboratively with the Center Director and the Lead NP to:
Optimize scheduling and patient flow within primary care
Develop and implement necessary workflows within primary care
Disseminate clinical practice and administrative information to support staff
Ensure required/needed trainings and competencies are completed
Meet regularly with Lead NP and Lead MA, Lead PSRto ensure smooth operations in the clinical setting
Performs end of day reconciliation of the patient schedules/appointments
Ensure all appointments are reconciled
Ensure all patient collections are correctly documented in the EHR
Ensure primary care deposit is accurate and submitted to Center Director
In collaboration with IT, Billing and Center Directors trains the PSR’s and MAs in proper use of the EHR and PM information systems
2 – 4 years clinical and administrative experience in outpatient settings required;
High School Diploma/GED
Medical Assistant certification, LPN or other clinical degree/certification required
Management/Supervision experience preferred
Work with low-income communities desirable.
Excellent interpersonal and management skills, with the ability to exercise a high degree of initiative, judgment and discretion.
Excellent oral and written communication skills.
Strong negotiation and collaboration skills.
Ability to work independently as well as within a team.
Family Practice and Counseling Network, a program of Resources for Human Development, is a network of community health centers providing comprehensive primary care, dental and behavioral health services. The Network consists of four health centers in Philadelphia – Abbottsford-Falls Family Practice & Counseling in the Northwest, the Stephen and Sandra Sheller 11th Street Family Health Services of Drexel University in the North, the Health Annex in the Southwest, and Annex West Philly housed in Action Wellness (formerly Action AIDS); and a convenient care clinic in Philadelphia – Fast Family Care. Today the Network serves more than 23,000 patients annually and is an NCQA certified Patient-Centered Medical Home.