Requisition Number: FAMPR-OUTRP-H-11-2019-01
Job Title: Community Resource Specialist
City: Philadelphia
State: PA

Minimum Degree Required: A - High School/GED
Minimum Years of Experience: 0
Salary Range: $17.00

Community Resource Specialist

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Description/Job Summary

The Community Resources Specialist assesses patient benefits/resources needs and assists them in addressing those needs. This includes health insurance education and enrollment, food access and SNAP enrollment, and utilities assistance. This also includes advocating for wrongly denied patients with the patient’s local County Assistance Office and regular patient follow up. Specialist also conducts regular outreach in community to educate about FPCN services.

We are especially looking for a candidate who can work independently and wants to grow in the human services field. This includes students in social work, counseling, human services, or other related programs. Position is full time and can have flexible schedule, including early or late hours and Saturdays if desired.

Staff must support FPCN's commitment to a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.

Responsibilities/Duties

Provide enrollment assistance for patients to access benefits programs like The Marketplace, Medicaid, CHIP, SNAP, and LIHEAP. This includes advocating for wrongly denied patients.

Provide structured patient education on benefits programs and other resources.

Meet outreach goals, including minimum of 1 outreach event/mo

Meet enrollment goals, including minimum of 10 applications/mo

Lead the development and implementation of outreach initiatives at your site

Distribute outreach materials to patients, community members, partner organizations and businesses.

Develop, discover and attend community events in order to promote FPCN services and to educate about benefits programs and resources.

Attend and successfully complete all required training programs; participate in ongoing conference calls, webinars, and other professional development opportunities.

Attend and participate in team and staff meetings.

Accurately provide required reporting to track goal achievement and client satisfaction.

Other duties as assigned.


Required Experience

Knowledge of community resources, the health and human services infrastructure, health insurance programs, food resources, or utilities resources a plus.

Required Education

High School Dimploma/GED

Required Qualifications

Strong computer skills

Strong communication and organization skills

Ability to advocate and navigate complex benefits programs for patients is a must.

Must possess the ability to interact respectfully with diverse cultural and socio-economic populations.

Ability to work independently and coordinate multiple tasks.


Program Summary

 Family Practice and Counseling Network, a program of Resources for Human Development, is a network of community health centers providing comprehensive primary care, dental and behavioral health services. The Network consists of four health centers in Philadelphia – Abbottsford-Falls Family Practice & Counseling in the Northwest, the Stephen and Sandra Sheller 11th Street Family Health Services of Drexel University in the North, the Health Annex in the Southwest, and Annex West Health Center in West Philly housed in Action Wellness building (formerly Action AIDS); a convenient care clinic in Philadelphia – Fast Family Care. Today the Network serves more than 20,000 patients annually and is an NCQA certified Patient-Centered Medical Home.

The Network’s mission is to provide person-centered, integrated and comprehensive health services to individuals and families across their lifespan. The Network promotes resiliency and well-being among patients, staff and surrounding communities. Network services are targeted to the surrounding communities and the advisory committee that guides services primarily consists of people from the communities served.
Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.
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Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.