Requisition Number: FAMPR-MEDRE-H-10-2019-01
Job Title: Patient Service Representative
City: Philadelphia
State: PA

Minimum Degree Required: N/A
Minimum Years of Experience: N/A
Salary Range: $14.00-$15.00

Patient Service Representative

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Description/Job Summary

Upholds the health center mission by assuring that patients receive health care that is competent, caring, and meets with a high degree of satisfaction.

Team members are expected uphold the health center mission by assuring that patients receive health care that is competent, caring, and meets with a high degree of satisfaction. In addition, staff must support FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.


  • Assist in the courteous and efficient management of connecting clients and guests who are physically in the office and those individuals who are on the phone with the appropriate services and/or staff in a timely and accurate manner.
  • Initiate services for primary care clients which involve: signing-in, updating basic demographic information, confirming payment method, validating health insurance coverage, and preparing necessary paper work.
  • Additional services may be warranted depending on the client's status new or established and if the client seeks more specialized services.
  • Manage phone calls coming in to the front desk by directing calls to appropriate staff members and facilitating documentation of messages (i.e. electronic, hand-written). Schedule appointments for primary care clients.
  • Call clients shortly before their scheduled visit to remind them to keep their appointment.
  • Constantly update and utilize pertinent information about the health insurance carriers that the Practice accepts.
  • Insure all patient billing forms are correct, accurate and batched according to the patient sign in sheet on a daily basis. Initiate and further assist in fee assessing applicable clients, which includes utilizing the Practices' sliding fee schedule.
  • Perform cash collection and reconciliation of all patient fees. Maintain client charts: both written and electronic.
  • Provide additional clerical tasks: filing, typing, faxing, and copying documents
  • Open and distribute mail immediately upon receipt daily.
  • Facilitate the ordering of office/janitorial and medical supplies for Abbottsford or Falls sites.
  • Maintain client confidentiality in both written and verbal formats.
  • Initiate the enforcement of the Practice's Late Policy for primary care clients.
  • Possess exemplary knowledge of and enforce all practice policies and procedures that impact the work of the receptionist and front desk.
  • Adhere to OSHA guidelines.
  • Assisting in coordinating utilization of the Practice's transportation services.
  • Work in partnership with the Administrative Assistant who also functions as a receptionist.
  • Serve as receptionist at the either Practice when deemed necessary.
  • Take primary responsibility for securing the building at the close of the business day.
  • Participate in relevant internal committees.

Required Experience

One (1) year in a Primary Health Care facility

Required Education

  • High School Diploma/GED

Required Qualifications

  •  Previous experience with an Electronic Practice Management system 
  • Good intermediate mathematics skills Familiarity with medical terminology

Program Summary

Family Practice and Counseling Network, a program of Resources for Human Development, is a network of community health centers providing comprehensive primary care, dental and behavioral health services. The Network consists of four health centers in Philadelphia – Abbottsford-Falls Family Practice & Counseling in the Northwest, the Stephen and Sandra Sheller 11th Street Family Health Services of Drexel University in the North, the Health Annex in the Southwest, and Annex West Philly housed in Action Wellness (formerly Action AIDS); and a convenient care clinic in Philadelphia – Fast Family Care. Today the Network serves more than 23,000 patients annually and is an NCQA certified Patient-Centered Medical Home.

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Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.