The Medical Assistant will be responsible for administrative and clinical support services in primary care. Upholds the health center mission by assuring that patients receive health care that is competent, caring, and meets with a high degree of satisfaction.
Direct Patient Care:
Prepares the environment to assure that the all necessary equipment/information is available for effective and efficient care during the visit.
Greets the patient and helps the patients feel prepared for their visit.
Completes vital signs, weight and height, EKGs, eye and hearing exams, as assigned.
Assures that all documentation is correct and complete.
Works with the CRNP to provide comprehensive care.
Maintain medical records using standard filing systems.
Performs inventory control and ordering supplies, as assigned
Initiates and performs rapid HIV test, including consent form.
Completes all necessary paperwork.
Assists with therapeutic procedures.
Prepares and administers medications as ordered.
Collects and preserves bodily fluids, blood, and other specimens.
Performs simple STAT screening tests on collected specimens.
Indirect Patient Care:
Prepares forms for visit.
Prepares and forwards requests for referrals as assigned which may involve all or some of the following: obtaining health insurance authorization, completing referral form, making referral appointment for patient, coordinating on-site Transportation Services, and notifying patient when referral is complete.
Prepares and forwards request for medication refills as assigned.
General laboratory services:
Performs a variety of standard lab tests with standing orders from primary care providers (including but not limited to blood sugars, urine dip, etc).
Prepares laboratory specimens to assure the correct information.
Completes all paperwork and forms related to the handling of specimens and document all actions in the patient record.
Records receipt of lab results, tracks results not received, and forwards all results to primary care. By direct order of primary care provider, records test/procedure results in the patient record.
Maintenance of laboratory-related equipment and supplies:
Takes inventory of supplies on a regular basis, order supplies, and store upon their arrival.
Ensures lab equipment properly maintained which includes knowledge of routine handling/usage, storage, and cleansing/sterilization. Have equipment serviced at recommended intervals according to manufacturer’s and/or OSHA guidelines.
Assists the primary care providers and clinical nurse in collecting information related to triaging patients.
Consistently practices universal precautions.
Participates in relevant Practice committees.
Performs additional duties related to the responsibilities of the Medical Assistant as directed by supervisor.
Substitutes for Medical Assistants at other practices, when deemed necessary by supervisor.
Supports smooth functioning of practice by completing data entry as assigned.
Receives cross-training as a Medical Receptionist and substitutes for this role at the Practice when deemed necessary by supervisor. This includes scheduling, registration, updating patient records, answering phones and other duties as required.
1 year of experience working as a Medical Assistant, or equivalent experience preferred
Experience working within a community based health center preferred
Current Medical Assistant Certification in Commonwealth of PA
Computer Competency with Word Processing
Familiarity with an Electronic Medical Record system
Exemplary organizational skills and ability to prioritize
Ability to function as a team member
Highly responsible and reliable as well as courteous
Unconditional ability to maintain patient confidentiality
Family Practice and Counseling Network, a program of Resources for Human Development, is a network of community health centers providing comprehensive primary care, dental and behavioral health services. The Network consists of four health centers in Philadelphia – Abbottsford-Falls Family Practice & Counseling in the Northwest, the Stephen and Sandra Sheller 11th Street Family Health Services of Drexel University in the North, the Health Annex in the Southwest, and Annex West Philly housed in Action Wellness (formerly Action AIDS); and a convenient care clinic in Philadelphia – Fast Family Care. Today the Network serves more than 23,000 patients annually and is an NCQA certified Patient-Centered Medical Home.