Resources For Human Development, Inc.
Requisition Number: FAMPR-MEDAS-H-09-2018-01
Job Title: Administrative Medical Assistant
City: Philadelphia
State: PA

Minimum Degree Required: A - High School/GED
Minimum Years of Experience: 2
Salary Range: $14-$15

Administrative Medical Assistant

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Description/Job Summary

Family Practice & Counseling Network is seeking a Administrative Medical Assistant for our Health Annex Woodland ave  Health Center. The Administrative Medical Assistant is responsible for the completion of the clinical, administrative tasks in primary care to ensure that patients receive health care that is competent, caring, and meets with a high degree of satisfaction.

Team members are expected uphold the health center mission by assuring that patients receive health care that is competent, caring, and meets with a high degree of satisfaction. In addition, staff must support FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact  with the organization, including children, adults, families, caregivers, and staff.
 

Essential Duties and Functions

  1. Track referrals, as chosen by FPCN
  2. Track laboratory tests
  3. Manage the referral phone line
  4. Manage the prescription refill phone line
  5. Process prior authorizations
  6. Participate in care management activities in collaboration with the PC team
  7. Ensure the site form process is occurring effectively
    1. Provide form triage and follow-up
    2. Link with collaborating MD for signatures, as needed
  8. Provide Front Desk or MA coverage, as appropriate
  9. Other duties as assigned
  10. The duties/responsibilities are subject to change as we assess this role and the needs of each health center
  11. Special projects and tasks when required.
Qualifications
  • At least 3 + years of experience working as a Medical Assistant
  • Experience working within a community based health center preferred
  • High School Diploma/GED
  • Current Certification in Commonwealth of PA
  • .
Knowledge/Skills/Abilities
  • Ability to build and maintain positive and professional relationships based on respect, trust, and safety.
  • Ability to create a space for staff and those we serve to feel physically and emotionally safe.
  • Ability to support individuals on their paths to recovery and healing and resist re-traumatization of staff and patients.
  • Demonstrate exemplary problem-solving, communication, interpersonal, and conflict resolution skills.
  • Ability to work effectively as a team member
  • Highly responsible and reliable as well as courteous
  • Unconditional ability to maintain patient confidentiality
  • Exemplary organizational skills and ability to prioritize
  • Exemplary organizational skills and ability to prioritize
  • Exemplary customer service skills
  • Highly responsible and reliable as well as courteous
  • Exhibit behaviors that align with RHD/FPCN’s organizational values, mission, and beliefs and avoid displaying behaviors that are in opposition to those values
  • Support FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact   with the organization, including children, adults, families, caregivers, and staff.
  • Demonstrate cultural competence/proficiency in interactions with others by treating co-workers, colleagues and those receiving service with respect and fairness at all times
 Family Practice and Counseling Network, a program of Resources for Human Development, is a network of community health centers providing comprehensive primary care, dental and behavioral health services. The Network consists of four health centers in Philadelphia – Abbottsford-Falls Family Practice & Counseling in the Northwest, the Stephen and Sandra Sheller 11th Street Family Health Services of Drexel University in the North, the Health Annex in the Southwest, and Annex West Health Center in West Philly housed in Action Wellness building (formerly Action AIDS); a convenient care clinic in Philadelphia – QCare; one health center in York, PA.—East Side Health Center.  Today the Network serves more than 20,000 patients annually and is an NCQA certified Patient-Centered Medical Home.

The Network’s mission is to provide person-centered, integrated and comprehensive health services to individuals and families across their lifespan. The Network promotes resiliency and well-being among patients, staff and surrounding communities. Network services are targeted to the surrounding communities and the advisory committee that guides services primarily consists of people from the communities served.

Resources for Human Development is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, and veteran or disability status.

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Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.