Uphold the mission of FPCN by ensuring efficient operations of FPCN as a whole, integrating the goals of the organization with the operational systems, while maximizing the income of the system. The Director of Operations coordinates, supervises and manages the development and implementation of efficient systems and operations across FPCN.
In addition, support FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families,
caregivers, and staff.
Essential Duties and Functions
Supervise (including reflective supervision) and support the Network’s Center Directors
Develop and implement a robust marketing strategy for FPCN, in collaboration with the Center Directors, Department Directors and site-level outreach/community staff
Develop and implement a robust community engagement strategy for FPCN, in collaboration with the Center Directors and site-level outreach/community staff
Lead and support FPCNs Social Work program
Lead and support FPCNs Outreach & Enrollment program
Lead and support FPCNs programs, including but not limited to HIV, Family Planning, Independence Foundation, IBX, Community Health Workers (SUD funding)
Lead and support FPCN operations to ensure optimal systems and processes are in place
Support and promote interdepartmental communication and collaboration on network initiatives and teambuilding
Supervised by the Executive Director
Member of the Executive leadership team
Supervise the Center Directors
Coordinates with the Fiscal team on financial operations matters
Coordinates with the Department Directors on clinical program operations
Supports the needs of all departments/health centers in the pursuit of excellence in care for patients
Facilitates collaborative decision making processes that integrate all departments of FPCN
Assists in meeting Grant obligations; create/supply reports when applicable
Coordinates and ensures adherence to quality standards across FPCN to ensure the delivery of high quality services across all departments
Assists in the development and implementation of FPCN policies and procedures
Assists in FPCN growth, long-term planning and sustainability processes to carry forth FPCN’s mission into the future;
Coordinates with the Network Executive Director and Director of Human Resources and Engagement on staff engagement and retention
Assists in the creation, implementation, measurement and effectiveness of all grants/projects at the health centers
Assist in the development of Memorandums of Understanding for the Network
Coordinate and monitor FPCNs Outreach & Enrollment program, in collaboration with the site-level Outreach & Enrollment staff
Coordinates and monitors productivity expectations across FPCN and assists with developing and implementing actions plans, as necessary with department leads and practice managers
Assures the best contracts and prices for leased and purchased equipment
Coordinates with Human Resources and appropriate staff on resolving conflicts and grievances
Ensures compliance with HIPAA, OSHA, Federal, State and local laws & other regulatory agencies
Consumer & Public Relations
Responds efficiently, fairly and empathetically to patients and staff grievances
Expand and maintain relationships in city or county-wide committees, partnerships related to healthcare and FQHCs
Maintains exemplary customer service throughout FPCN and coordinates trainings as needed
Attends and assists in public relation efforts for all related communities/counties
Attends and participates in/on community/county committees and advisory boards
Maintains appropriate relationships with landlords or regulatory agencies of designated sites; as requested by supervisor
Master’s Degree in Nursing, Business Administration, Public Health or a related field
Knowledge of federally qualified health centers/community health centers operations preferred
Five years of management experience in a healthcare related industry preferred
Excellent written and verbal communication skills.
Exhibit behaviors that align with RHD/FPCN’s organizational values, mission, and beliefs
Support FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.
Demonstrate cultural competence/proficiency in interactions with others by treating co-workers, colleagues and those receiving service with respect and fairness at all times and assist in fostering a culture that promotes racial equity
Ability to build and maintain positive and professional relationships based on respect, trust, and safety.
Demonstrate exemplary problem-solving, communication, interpersonal, and conflict resolution skills.
Ability to work effectively as a team member
Ability to seek feedback and encourage collaborative input in decisions
Ability to work in an open office environment.
Highly responsible and reliable as well as courteous
Exemplary organizational skills and ability to prioritize
High skill in operating personal computer utilizing word processing, spreadsheets, databases and e-mail
Ability to perform public relations and public speaking in a professional manner
Ability to maintain confidentiality
Ability to competently supervise, coach and develop staff with varied educational and experiential background