Requisition Number: FAMPR-DIROP-S-04-2019-01
Job Title: Director of Operations
City: Philadelphia
State: PA

Minimum Degree Required: D - Graduate Degree
Minimum Years of Experience: 5
Salary Range: $90k-$95k

Director of Operations

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Description/Job Summary

Position Summary
Uphold the mission of FPCN by ensuring efficient operations of FPCN as a whole, integrating the goals of the organization with the operational systems, while maximizing the income of the system. The Director of Operations coordinates, supervises and manages the development and implementation of efficient systems and operations across FPCN.

In addition, support FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.

Essential Duties and Functions
Supervise (including reflective supervision) and support the Network’s Center Directors

Develop and implement a robust marketing strategy for FPCN, in collaboration with the Center Directors, Department Directors and site-level outreach/community staff

Develop and implement a robust community engagement strategy for FPCN, in collaboration with the Center Directors and site-level outreach/community staff

Lead and support FPCNs Social Work program

Lead and support FPCNs Outreach & Enrollment program

Lead and support FPCNs programs, including but not limited to HIV, Family Planning, Independence Foundation, IBX, Community Health Workers (SUD funding)

Lead and support FPCN operations to ensure optimal systems and processes are in place

Support and promote interdepartmental communication and collaboration on network initiatives and teambuilding

Organizational Relationships

Supervised by the Executive Director

Member of the Executive leadership team

Supervise the Center Directors

Coordinates with the Fiscal team on financial operations matters

Coordinates with the Department Directors on clinical program operations

Organizational Duties

Supports the needs of all departments/health centers in the pursuit of excellence in care for patients

Facilitates collaborative decision making processes that integrate all departments of FPCN

Assists in meeting Grant obligations; create/supply reports when applicable

Coordinates and ensures adherence to quality standards across FPCN to ensure the delivery of high quality services across all departments

Assists in the development and implementation of FPCN policies and procedures

Assists in FPCN growth, long-term planning and sustainability processes to carry forth FPCN’s mission into the future;

Coordinates with the Network Executive Director and Director of Human Resources and Engagement on staff engagement and retention

Assists in the creation, implementation, measurement and effectiveness of all grants/projects at the health centers

Assist in the development of Memorandums of Understanding for the Network

Coordinate and monitor FPCNs Outreach & Enrollment program, in collaboration with the site-level Outreach & Enrollment staff

Coordinates and monitors productivity expectations across FPCN and assists with developing and implementing actions plans, as necessary with department leads and practice managers

Assures the best contracts and prices for leased and purchased equipment

Coordinates with Human Resources and appropriate staff on resolving conflicts and grievances

Ensures compliance with HIPAA, OSHA, Federal, State and local laws & other regulatory agencies

Consumer & Public Relations

Responds efficiently, fairly and empathetically to patients and staff grievances

Expand and maintain relationships in city or county-wide committees, partnerships related to healthcare and FQHCs

Maintains exemplary customer service throughout FPCN and coordinates trainings as needed

Attends and assists in public relation efforts for all related communities/counties

Attends and participates in/on community/county committees and advisory boards

Maintains appropriate relationships with landlords or regulatory agencies of designated sites; as requested by supervisor

Qualifications
Master’s Degree in Nursing, Business Administration, Public Health or a related field

Knowledge of federally qualified health centers/community health centers operations preferred

Five years of management experience in a healthcare related industry preferred

Excellent written and verbal communication skills.

Exhibit behaviors that align with RHD/FPCN’s organizational values, mission, and beliefs

Support FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.

Demonstrate cultural competence/proficiency in interactions with others by treating co-workers, colleagues and those receiving service with respect and fairness at all times and assist in fostering a culture that promotes racial equity

Ability to build and maintain positive and professional relationships based on respect, trust, and safety.

Demonstrate exemplary problem-solving, communication, interpersonal, and conflict resolution skills.

Ability to work effectively as a team member

Ability to seek feedback and encourage collaborative input in decisions

Ability to work in an open office environment.

Highly responsible and reliable as well as courteous

Exemplary organizational skills and ability to prioritize

High skill in operating personal computer utilizing word processing, spreadsheets, databases and e-mail

Ability to perform public relations and public speaking in a professional manner

Ability to maintain confidentiality

Ability to competently supervise, coach and develop staff with varied educational and experiential background

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Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.