Requisition Number: FAMPR-DENRE-H-09-2019-01
Job Title: Medical Dental Integration (MDI) Care Coordinator
City: Philadelphia
State: PA

Minimum Degree Required: A - High School/GED
Minimum Years of Experience: N/A
Salary Range: $17-$20

Medical Dental Integration (MDI) Care Coordinator

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Description/Job Summary

Be a full time member of the Primary Care/ MDI team. Establish and maintain ongoing relationships with staff and patients of Primary Care (PC), Behavioral Health (BH) and Dental Departments to optimize patient access to dental services in the Medical Dental Integration Program (MDI). Coordinate referral to the Dental Department for emergency patients and for Comprehensive Evaluation and Treatment.


  • Be a member of the multidisciplinary MDI team consisting of Primary Care staff (NPs, RNs, MAs, Social Workers, IBH specialists and other staff) to facilitate oral health integration.
  • Screen and verify patient dental insurance eligibility.
  • Manage referrals to MDI and dental for patients of the Health Center across disciplines and schedule appointments.
  • Assist patients to identify their oral health needs.
    • Address appointment compliance barriers
    • Patient education to improve health literacy
    • Motivational interviewing
    • Care Coordination
    • Oral/ Systemic health education
  • These services can occur in a Primary Care room or MDI room
  • Identify, prioritize and engage with all patients at the Health Center with a focus on children, pregnant women and patients with asthma, diabetes, heart disease, obesity, behavioral condition, and substance abuse.
  • Manage and schedule the appointment schedule of the Public Health Dental Hygienist embedded in Primary Care.
  • Assure patients who are in urgent need of an oral health evaluation or are in pain are seen in a timely fashion be a dentist.
  • Schedule new patients for evaluation and treatment at the Health Centers after outreach events.
  • Coordinate referrals of dental patients to other clinical departments as needed.
  • Work with Insurance FPCN Outreach Staff to assure patients receives appropriate dental benefits.
  • Perform fee assessments to provide Sliding Scale or Nominal fee assignments to patients. Assure that all patients receive care regardless of ability to pay.
  • Build trust, and understand patientsā€™ objectives and cultural needs.
  • Assist patients in prioritizing the treatment and establish a plan for scheduling and payment considerations.
  • Follow up monthly on patient cancellations and no- shows to assure continuous care.
  • Follow up phone calls to patients after treatment visits as needed to assure comfort and answer questions when needed.
  • Take phone calls from patients or specialists/general dentists who have questions about treatment.
  • Meet with key staff in dental and other departments to confirm efficiency and efficacy of the process and patient management.
  • Work with IT, MDI staff to collect data, measure and evaluate the impact and outcomes of the integration effort.

Required Experience


Required Education

High School Diploma

Required Qualifications

Proven Experience as a PSR or dental assistant at a dental office

Experience coordinating administrative aspects of patient care is necessary

Knowledge of all aspects of dental and oral health

Ability to teach and instruct patients

Electronic record experience is required

Program Summary

Family Practice and Counseling Network, a program of Resources for Human Development, is a network of community health centers providing comprehensive primary care, dental and behavioral health services. The Network consists of four health centers in Philadelphia ā€“ Abbottsford-Falls Family Practice & Counseling in the Northwest, the Stephen and Sandra Sheller 11th Street Family Health Services of Drexel University in the North, the Health Annex in the Southwest, and Annex West Philly housed in Action Wellness (formerly Action AIDS); and a convenient care clinic in Philadelphia ā€“ Fast Family Care. Today the Network serves more than 23,000 patients annually and is an NCQA certified Patient-Centered Medical Home.

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Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.