Requisition Number: FAMPR-CAREC-H-10-2019-01
Job Title: Care Coordinator
City: Philadelphia
State: PA

Minimum Degree Required: A - High School/GED
Minimum Years of Experience: 3
Salary Range: $33,000-$38,000

Care Coordinator

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Description/Job Summary

The Care Coordinator is responsible for the completion of clinical and administrative tasks in primary care to ensure that patients receive healthcare that is competent, caring and meets with a high degree of satisfaction. The Care Coordinator at Annex West Health Center is a key linkage resource, coordinating and executing all activities related to the primary care, outreach and HIV care programs. The Care Coordinator interfaces with patients in the programs’ populations of focus (including HIV+ individuals, persons testing for HIV, persons at high-risk and patients with complicated medical needs) and performs a range of administrative duties to optimize program outcomes.


Team members are expected uphold the health center mission by assuring that patients receive health care that is competent, caring, and meets with a high degree of satisfaction. In addition, staff must support FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.

Responsibilities/Duties

Act as the liaison between Action Wellness and The Annex West Health Center for both patient and staff inquisitions.

Coordinate all components of primary care, outreach and the HIV and High-risk patient care (e.g., scheduling appointments, performing appointment reminder activities, conducting follow-up calls for no-shows, troubleshooting non-clinical patient issues).

Conduct assessments of patients referred to the programs and develop goals to support healthcare access and treatment. This may include medication reconciliations, medication adherence support, coordination of communication between providers, providing health information, assisting with medical benefits, and other responsibilities as needed.

Provide Hospitalization follow-up and risk assessment for discharged patients

Receive referrals for care management requests from providers, triage needs and coordinate care appropriately

Track referrals to specialty care and for preventive care procedures such as mammogram and colonoscopy to ensure completion

Track laboratory tests to ensure completion

Process prior authorizations as a support to the Medical Assistants

Participate in care management activities in collaboration with the PC team

Utilize direct messaging platforms to send and receive communication between hospitals, specialists, and other providers

Work with Quality Improvement Team to proactively close Gaps in Care, contact patients due for care activities, and manage provider high-risk panels effectively

Provide Front Desk or MA coverage, as appropriate

Establish trusting relationships with patients and communicate concerns to appropriate clinical, social work, or outreach staff as necessary.

Maintain electronic records.

Contribute to AACO reporting needs, including data entry for monthly and quarterly reports.

Implements projects/programs to improve patient satisfaction.

Participate in on/off site meetings and training sessions.

Required Experience


At least 3 + years of experience working as a Medical Assistant, or equivalent experience

Experience working within a community based health center preferred

Required Education

High School Diploma/GED

Required Qualifications

Exemplary organizational skills and ability to prioritize

Program management experience a plus

Proficient in MS Office programs and willingness to learn all computer systems needed for success

Education, training, or experience in working with HIV+ individuals and patients with complicated medical needs a plus

Unconditional ability to maintain HIPAA/confidentiality regulations.

Demonstrates cultural competency among persons from various ethnic and social backgrounds.

Program Summary

Family Practice and Counseling Network, a program of Resources for Human Development, is a network of community health centers providing comprehensive primary care, dental and behavioral health services. The Network consists of four health centers in Philadelphia – Abbottsford-Falls Family Practice & Counseling in the Northwest, the Stephen and Sandra Sheller 11th Street Family Health Services of Drexel University in the North, the Health Annex in the Southwest, and Annex West Philly housed in Action Wellness (formerly Action AIDS); and a convenient care clinic in Philadelphia – Fast Family Care. Today the Network serves more than 23,000 patients annually and is an NCQA certified Patient-Centered Medical Home.


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Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.