Requisition Number: FAMHN-UNTDI-S-04-2021-02
Job Title: Unit Director
City: Norristown
State: PA

Minimum Degree Required: C - 4 Year Degree
Minimum Years of Experience: 5
Salary Range: $70,000

Unit Director

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Description/Job Summary

The Unit Director is responsible for ensuring the creation of an environment that facilitates the services provided for the individuals supported by the program are met, including providing supervision to ensure adherence to program regulations. Family House Norristown supports program participants with significant Behavioral Challenges in a residential setting in the community.  The Unit Director is held accountable for ensuring that the program is managed and held to the highest standards. This includes clinical quality, quality assurance, financial management, funder requirements, recruitment and retention, communications, compliance, revenue cycle, and general program operations.


Oversees program staff management and maintains an organizational culture and services where professionalism, quality care, employee engagement and empowerment, and services that further RHD's values are recognized and rewarded. 

Ensure that the program team is knowledgeable about the corporate strategic and service line operational initiatives and provides an understanding of each initiative and how it relates to directly to their program.  

Develops and monitors program using metrics to ensure quality staff support, oversight, and development throughout the program. 

Oversees and participates in the recruitment, hiring, training, evaluation and disciplinary process for all employees.     

Ensures program is filling staffing vacancies in partnership with the HR Team.   

 Day to day operational oversight, supervision, and support of Assistant Directors, Site Supervisors and other program staff for programs/services in a region to ensure high quality service delivery 

Promotes and supports a working environment consistent with the culture of RHD and RHD Values 

Data collection and reporting, primary liaison with service line and departments.  

Oversight to ensure that all staff members meet or exceed standards set by regulations of the federal, state, and local government, funders, accrediting bodies, and RHD corporate policies.           

Collaborate with the Service line Clinical Directors to ensure that services are trauma informed, person centered and ensuring that the recognized best practices, including Evidence Based Practices are implemented.  

Collaborate with the Clinical quality team in the implementation of initiatives supporting the related RHD Strategic Objectives and other corporate wide clinical initiatives. 

Partners with the service line's quality team to ensure best practices in the program and quality enhancements lead to quality outcomes 

Ensures that all consumers have current and appropriate ISP’s or treatment plans in place, that their needs are met, and that they are being enabled to experience the highest level of independence possible.  

Works with program team, service coordination team, and revenue cycle team to ensure that all individuals supported have current authorizations and that all services and related notes are entered into the electronic health record timely and according to policy.

Authorizes and incurs program expenditures in accordance with approved program budget in partnership with other leadership, as required 

Oversees program financial processes and transactions, including but not limited to accounts payable, payroll, and consumer funds, to ensure compliance with established policies and procedures 

Communicate funder/government information to program team to ensure understanding and compliance and attend local funder/government meetings, as requested by Regional Director. 

Required Experience

  • Three years of experiencein a human service agency, which included supervision of others, direct service and program planning.

  • Knowledge of andcompliance with the State Regulations and IDS Guidelines 

  • Ability to effectivelyuse computers, pertinent technology, and mobile devices 

  • Ability to effectivelycommunicate both verbally and in written form  

  • Ability to support andimplement RHD values and beliefs 

  • Ability to engageclients and staff in effective, therapeutic, and healthy interactions[Professional Certification (if applicable)] 

  • Criminal recordclearances, as dictated by the assigned programs 

Required Education

  • A bachelor’s degreefrom an accredited college with a major in human services or businessmanagement

Required Qualifications

Hazard and AtmosphericConditions

ð       Exposure to Fumes

ð       Exposure to Dust

ð       Exposure to Extreme Heat

ð       Exposure to Extreme Cold

ð       Wet and/or Humid

ð       Exposure to Loud Noise

ð       Exposure to Confined Places

ð       Mists or Gases

ð       Exposure to Mechanical Hazards

ð       Exposure to Chemical Hazards

ð       Exposure to Electrical Hazards

ð       Exposure to Burn Hazard



Physical requirements

Lifting Requirements

ð       Medium: exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects.

Physical Requirements

ð       Stand or Sit (stationary position)

ð       Walk

ð       Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)

ð       Climb (stairs/ladders)

ð       Talk/Hear (communicate, converse, convey, express/exchange information)

ð       See (detect, identify, recognize, inspect, assess)

ð       Pushing or Pulling

ð       Repetitive Motion

ð       Reaching (high or low)

ð       Kneel, Stoop, Crouch or Crawl (position self, move)

Additional Requirements:


The Program Director will be required to lift, sit, stand, and/or walk for extended periods of time and as necessary assist individuals in service with their daily needs. 

Program Summary

FamilyHouse Norristown is a 9 bed, long-term care residential treatment facility forwomen experiencing mental illness and chemical dependence, and their children.Special components address drug/alcohol addiction, mental illness, life skills,trauma, and parenting skills, as well as prevention and intervention for thechildren. Family House Norristown is one of only a few programs nationwide thatworks with mother and child in a residential treatment setting.
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Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.