Requisition Number: CTI-CASM2-H-08-2018-01
Job Title: Case Manager II
City: Norristown
State: PA

Minimum Degree Required: C - 4 Year Degree
Minimum Years of Experience: 0
Salary Range: $15.86-$16.83/hour

Case Manager II

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Description/Job Summary

CTI's targeted case management serves adult homeless with significant behavioral health needs, locating and connecting people to adequate, affordable housing units, and providing support including linkages to mental health services as they transition from an institutional setting to a new residence.


Essential Duties and Functions

• Assess and evaluate new consumers when assigned to caseload.

• Relate positively and work in collaboration with other CTI specialists in a team approach to share consumer information, insights, and suggestions.

• Complete consumer Service Plan in coordination with Phase transitions or as needed with emphasis on strengths and needs.

• Establish and maintain empathetic, non-judgmental relationships with clients.

• Participate in Case Management meetings at area shelters, county homeless meetings, and all other appropriate meetings/training outside of the agency.

• Participate in individual supervision as required by Director.

• Make routine home visits and accompany consumers in the community.

• Gain access to services with aggressive and creative attempts to help consumers obtain resources that are needed.  This includes strong role as a consumer advocate.

• Monitor service delivery by maintaining regular contact with consumers and service providers/programs involved with the client.

• Create linkages to formal and informal supports to strengthen client’s ties within the community.

• Monitor consumers on a regular basis as determined by consumer’s Phase of service to note any changes that may impact his/her treatment/recovery.

• Maintain clear and concise documentation of all client contacts/referrals and audit consumer charts as required to ensure daily and quarterly forms are completed accurately and filed in consumer’s chart.

• Maintain weekly billing productivity requirements as established by Director.

• Other related duties as assigned.

Required Skills


• A Bachelor’s degree in social work, psychology, counseling, social work, education, or other social service related field.

• Experience working with a homeless population and providing outreach to homeless is highly desired.

• Valid PA Driver’s License required.

• Experience working with Recovery Model, Trauma-Informed practices.

Additional Requirements:

Documentation Responsibilities:

• Review and submit time sheet by the payroll deadline.

• Complete required all documentation for data collection and billing requirements established by the licensing and funding agencies of CTI.


The ability to interact professionally with clients, their family members, and other service providers is essential.  Must be able to work with a team and demonstrate flexibility.  Must be willing to travel to the homes of clients, designated facilities, and known street locations where people can be found. 

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Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.