Requisition Number: CTI-CASM2-H-06-2021-02
Job Title: Case Manager
City: Norristown
State: PA

Minimum Degree Required: C - 4 Year Degree
Minimum Years of Experience: 0
Salary Range: $16.34-$16.34/hour

Case Manager

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Description/Job Summary

The CTI Specialist is responsible for providing hands on case management services to consumers at the Coordinated Homeless Outreach Center (CHOC). The CTI Specialist will assist consumers in creating linkages to long term community supports with particular attention to five areas that facilitate community stability:  psychiatric treatment and medication compliance, money management, substance abuse management, housing crisis management, and family interventions. The primary goals of the CTI Specialist are to maintain engagement with the CTI consumer and to link them to needed services and resources as they prepare to transition out of the shelter.  This is essential in order to provide the stability and connectivity necessary to prevent future homeless episodes.

Responsibilities/Duties

  1. Assess and evaluate new consumers for appropriateness for CTI and other services.
  2. Actively engage and support clients at CHOC with service connection and other identified needs:

-Assist clients with obtaining mainstream benefits.

-Complete budgets, housing goal plans, and service prioritization assessments.

-Update budgets and housing goals as situations change and/or goals are obtained.


  1. Relate positively and work in collaboration with other CTI specialists in a team approach to share consumer information, insights, and suggestions.
  2. Establish and maintain empathetic, trauma informed, non-judgmental relationships with clients.
  3. Participate in case management meetings at area shelters, county homeless meetings, and all other appropriate meetings/training outside of the agency.
  4. Participate in weekly individual supervision or as required by Clinical Director/Supervisor.
  5. Participate in weekly group supervision or as required by Clinical Director/Supervisor.
  6. Follow all Your Way Home guidelines regarding data collection and data entry.
  7. Coordinate client appointments with direct service staff, external service providers, and/or public transportation so they can get to their appointments on time.
  8. Accompany consumers into the community, when needed.
  9. Gain access to services with aggressive and creative attempts to help consumers obtain resources that are needed.  This includes a strong role as a consumer advocate.
  10. Monitor service delivery by maintaining regular contact with consumers and service providers/programs involved with the client.
  11. Create linkages to formal and informal supports to strengthen client’s ties within the community.
  12. Monitor consumers on a regular basis as determined by consumer’s level of need and note any changes that may impact his/her treatment/recovery.
  13. Maintain clear and concise clinical documentation of all client and provider contacts/referrals and audit consumer charts as required compliance with funder and licensing requirements. 
  14. Maintain weekly billing productivity requirements as established by CTI Directors.
  15. Other related duties as assigned.


Documentation Responsibilities:

  1. Review and submit time sheet by the payroll deadline.
  2. Complete required all documentation for data collection and billing requirements established by the licensing and funding agencies of CTI.
  3. Ensure that HMIS (Homeless Management Information System) case notes are recorded, entered properly and updated regularly.
  4. Ensure that discharge summaries are completed in a timely fashion.

Required Experience

  • Experience working with a homeless population and providing outreach to homeless individuals is highly desired. 
  • Experienceing working within the mental health field is also perferrred
  • Experience working with Recovery Model and Trauma-Informed practices
  • Experience and knowledge using Motivational Interviewing and Stages of Change

Required Education

  • A Bachelor's degree in social work, psychology, counseling, social work, education, or other social service related field.

Required Qualifications


  • Valid PA Driver’s License required. 
  • Proficiency with Microsoft Office Suite
  • Must be able to meet with clients in crisis from anywhere within Montgomery County within 1.25 hours of their initial contact when working on-call 
  • The ability to interact professionally with clients, their family members, and other service providers using a trauma-informed approach isessential
  • Must be able to work with a team and demonstrate flexibility
  • Must be willing to work in a homeless shelter, within the community and travel into the community with clients for appointments and meetings. 

Program Summary

CTI is a trauma-informed, blended case management service that provides intensive support to adults experiencing homelessness in Montgomery County who also have significant mental health needs.

CTI’s primary initiative is to locate and connect people to adequate, affordable housing units, and provide support as a client transitions from a shelter or other setting to a new residence. CTI can support clients with linkages to mental health and substance use services, collaborate with community providers, and assist in the development of a client’s natural support system. During this critical time, CTI monitors and assesses these supports to ensure their effectiveness in maintaining their new residence and breaking the cycle of homelessness. 


Resources for Human Development, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender identity, sexual orientation, national origin, genetic information, veteran or disability status.


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Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.