Requisition Number: CTI-ADMAS-H-10-2019-01
Job Title: Administrative Asst I
City: Norristown
State: PA

Minimum Degree Required: N/A
Minimum Years of Experience: N/A
Salary Range: $13.46-$14.42

Administrative Asst I

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Description/Job Summary


The Administrative Assistant has the direct responsibility of assisting staff with daily tasks and assignments in the following areas:

  • written correspondence
  • electronic communications
  • distribution of mail
  • copies and faxing
  • filing
  • and any other areas/needs as deemed necessary by the Unit Directors or as requested by a CTI Specialist. 
  1. Maintaining the myAvatar database by entering new and updated client demographics. 
  2. Weekly tracking of Consumer Insurance information through the Electronic Verification System (EVS) and the Promise website; documenting this information through printed consumer verifications, and entering/updating Pay Source information in the myAvatar system.  Consumer EVS should be run, at minimum, once every Monday or as requested by Unit Directors or any CTI Specialist.  The Administrative Assistant will also immediately notify the billing representative at the Central Office, Unit Directors and assigned Specialist via e-mail when a consumer’s pay source has been modified and/or there has been a change to their benefit eligibility.
  3. Maintaining physical charts for each consumer by ensuring that forms and required documents are submitted and filed in a timely manner. In order to ensure these documents are submitted in accordance with policy, the Administrative Assistant will conduct quarterly audits on each client’s chart.  The Administrative Assistant will have the responsibility for notifying assigned staff of missing/needed documentation during weekly Team Meetings and tracking submission of such documents on a weekly basis.  The Administrative Assistant will assist staff, at minimum, by providing missing documents.
  4. The Administrative Assistant is directly responsible for auditing the personnel files and ensuring that staff follow through with any missing or needed documents and/or certifications.  Additionally, the Administrative Assistant will serve as the Training Coordinator for the Unit by obtaining outside training schedules, registering staff for trainings via fax, phone, e-mail, and tracking all staff scheduled trainings to ensure attendance and return of certificate of attendance.
  5. The Administrative Assistant is also responsible for maintaining staff personnel charts. 
  6. Submitting and following up with Accounts Payable and maintaining open communication with Accounts Payable staff to resolve any outstanding issues in a timely manner.
  7. Maintaining vehicle registrations, inspections, maintenance/repairs, general up-keep, and ensuring logs are up-to-date. 
  8. Other site responsibilities include:  Answering and maintaining the phone system, general office supplies, and maintaining the fax and copy machines. 

Other Responsibilities

As assigned, in order to support care of consumers as well as to foster and atmosphere of dignity and respect as outlined in the RHD Values.


  • Minimum qualifications are a 2 year-associate’s degree
  • 2 years of experience as an administrative assistant or in an administrative role

Resources for Human Development is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.

Required Experience

2 years of experience as an administrative assistant/office manager.

Required Education

2 year Assocaite's degree

Required Qualifications

The Administrative Assistant should:

-have excellent organization skills

-the ability to manage several tasks at once.

-be professional in dealing with staff, clients and other providers.

-a knowledge of Microsoft Excel and other Office tools.

-ability and willingness to learn other Electronic Health Records.

-be able to lift large client charts.

-have a valid driver's license.

Program Summary


Critical Time Intervention is a 9-month time limited program that works to engage homeless individuals as they transition from an institutional setting, such as a homeless shelter, to a more community based living situation in Montgomery County, PA.  Acknowledging that the first few months after leaving an institutional setting is critical for long-term adjustment, CTI works with the consumer to create solid, long term community linkages.  

Before a consumer first moves to community housing, the CTI team meets with the individual while they are still in the shelter, or other placement, to formulate a treatment plan with specific attention to six areas that facilitate community stability:  housing crisis management, well-being, money management, substance abuse management, life skills, and family interventions. This is referred to as the Pre-CTI phase. 

CTI works through four distinct phases – each phase acknowledges that a consumer’s needs may change over time and should constantly be evaluated and acted upon.

The CTI team consists of an Operations Director and Clinical Director who supervise the program, an Outreach Coordinator who handles incoming referrals and assesses their appropriateness, an Administrative Assistant and six mobile CTI Specialists and 2 CTI Specialists that are stationed at the CHOC homeless shelter.


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Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.