Requisition Number: ADMIN-HRISM-S-11-2019-01
Job Title: HRIS/Payroll Department Manager
City: Philadelphia
State: PA

Minimum Degree Required: A - High School/GED
Minimum Years of Experience: 5
Salary Range: $62,000-70,000/year

HRIS/Payroll Department Manager

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Description/Job Summary

The Human Resources Information System/Payroll (HRIS/PR) Department Manager is responsible for leading a diverse team of Shared Services paraprofessionals to accurately complete employee focused transactions including time keeping and payroll, personnel actions (from hire to termination) and administration, paid time off and reporting utilizing RHD’s Human Resources Information System.  The HRIS/PR Manager interfaces directly with employees and other corporate departments and leaders to provide expertise and outstanding customer service to all stakeholders. The HRIS/PR Manager must utilize innovative problem solving skills, sound judgement, excellent people management skills and a professional demeanor to successfully manage the daily high volume, deadline driven work environment while achieving continuous improvement initiatives to meet department and corporate goals and objectives. 

Responsibilities/Duties

Overall management of PR department and processes

  • Ultimately responsible for (and may directly process) payroll runs in an accurate and timely manner according to internal processes
  • Process extraordinary payments such as bonus runs (including audit related upload procedures) and off-cycle manual checks accurately and timely
  • Multi-task and prioritize the processing of all personnel actions according to deadlines
  • Prepare and review reports to ensure that payroll, taxes and other deductions are accurate
  • Process replacement checks as needed
  • Critically examine, identify, initiate and complete continuous quality improvements and best practice operations to maximize department’s delivery of high quality service
  • Oversee and/or lead end of year processing to produce W2s timely and accurately
  • Manage various audit(or) and/or investigational requests
  • Oversee record keeping, retention, and archiving processes
  • Oversee and manage appropriate confidentiality of all documents and employee information
  • Manage payroll related (in-house) responsibilities including (but not limited to) garnishments, union deductions and payments, company policies and financial procedures, required periodic and ad hoc reporting, employment verifications, Loan Forgiveness request forms, void runs, uncashed checks (escheatment), etc. 


Overall management of HRIS activities

  • Maintain quality and consistency of the database information
  • Ensure data integrity
  • Critically examine, identify, initiate and complete continuous quality improvements to improve employee understanding of delivered employment information
  • Liaise with technical application support
  • Oversee orientation and training to designated system users
  • Oversee delivery of variety of ad-hoc and standard user reports
  • Perform other duties or special projects as required or as assigned
  • Lead efforts during HRIS upgrades and roll-out of new functionality
  • Act as a resource for all escalated HRIS system inquiries prior to contacting technical application support staff.


Ensure superior customer service

  • Ensure department members interact professionally and effectively with all employees and managers
  • Ensure all customers (employees, managers, external entities) receive timely response to inquiries or requests for information
  • Ensure timely and effective problem resolution of all issues (payment, PTO, system/technical, personnel actions, level two “help desk” support, etc.)
  • Ensure issue resolution is communicated clearly and concretely
  • Handle escalated payroll issues in a professional and courteous manner
  • Understand the structure of the organization
  • Maintain a network across departments and divisions that can be drawn upon to answer questions, resolve issues, or collaborate with to achieve mutual goals, and successfully execute responsibilities


Overall supervision, management and leadership of HRIS/PR Department employees

  • Demonstrate and inspire a team atmosphere - will take on the largest or the smallest tasks to accomplish whatever is necessary
  • Provide coaching and positive feedback often and timely
  • Develop knowledge of staff in areas of payroll, HRIS system functionality, work flow, company policies, history, and vision
  • Assist staff in taking steps to improve and advance their skills
  • Utilize effective communication to establish clear expectations for job performance
  • Complete periodic performance reviews
  • Address areas for improvement respectfully and privately
  • Seek team feedback to improve managerial performance
  • Hold regular staff meetings to maintain flow of 2-way communication and information sharing
  • Meet regularly with direct reports, maintain written documentation of discussions
  • Lead/manage interviewing, evaluation, and selection initiatives for new additions to HRIS/PR team

Required Experience

  • Minimum 5 years high volume payroll department experience processing multi-state, in-house payroll 
  • Minimum 3 years managing payroll, HRIS, or operations team

Required Education

  • Bachelor's Degree or equivalent education and/or experience

Required Qualifications

  • Strong knowledge of federal and state wage and hour rules, time worked reporting and payment requirements
  • General knowledge of taxation and familiarity with local, state, and federal tax details
  • Strong knowledge and understanding of the general Human Resources discipline, including: HIPAA, FMLA, EEOC, ADA, FLSA, LOA, termination process, state and federal regulations
  • Moderate to advanced skills with Microsoft Office (specifically Outlook, Word, and Excel) and Internet research
  • Demonstrated process improvement and change management skills
  • Moderate to advanced skills with enterprise human resources information system and proven track record for both small and large project implementations (Lawson preferred)
  • Ability to multi-task with strong organizational skills to manage high volume of transactions and communications
  • Self-starter and ability to initiate and manage “in house” processes
  • Ability to multi-task under tight deadlines and perform well in a high pressure environment
  • Strong analytic and problem solving skills
  • Ability to gather and analyze data, confirming its accuracy
  • Detail oriented but able to envision and convey the “big” picture
  • Positive energy and approach to face the challenges of a fast-paced, high volumne environment
  • Excellent communication skills (both written and verbal)
  • Demonstrated superior customer service skills and habitual follow through on outstanding issues to confirm issue resolution
  • General understanding of a variety of benefit plans including insurance, Section 125, 401k, voluntary benefits, paid time off programs
  • Availability for some weekend or evening work as needed
  • Ability to attend conferences, instructional programs, seminars (sometimes requiring overnight travel)

Program Summary

Resources for Human Development is a national human services nonprofit with the broadest possible service mission, and specializes in creating innovative, quality services that support people of all abilities wherever the need exists. Founded in 1970, RHD supports more than 160 human service programs across the country, serving tens of thousands of people every year with caring and effective programs addressing intellectual and developmental disabilities, behavioral health, homelessness, addiction recovery and more.


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Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.