Requisition Number: ADMIN-HCSIS-H-11-2019-02
Job Title: On-Call Certified Investigator
City: Bethlehem
State: PA

Minimum Degree Required: A - High School/GED
Minimum Years of Experience: 0
Salary Range: $20-20/hour

On-Call Certified Investigator

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Description/Job Summary

The role of the Certified Investigator is to conduct ethical, high quality investigations using best practices and widely accepted investigation tools. Certified Investigators will investigate allegations that impact or could have impacted the health, safety and rights of individuals receiving services from RHD. These investigations are completed for the purpose of assuring the health, safety and rights of the individuals we serve and quality improvement as it relates to consumer driven services.


This role will primarily operate in Northeastern PA, but may be assigned to investigations in other regions.

Responsibilities/Duties

  • Function as a Certified Investigator and conducts investigations of allegations implicating RHD staff as it relates to the health, safety and rights of individuals under the care of RHD.
  • Follows the established protocols regarding completion of certified investigations. These protocols include but are not limited to:
    • Conducting at least 6 certified investigation per year
    • Upon assignment, complete the first witness interview within 24 hours of assignment.
    • Complete all witness interviews within 10 calendar days of assignment, whenever possible.
    • Meet with the Findings and Review Committee to discuss all evidence obtained as it relates to the assigned investigation.
    • Complete the Certified Investigation Report (CIR) within 48 hours of completing the assigned investigation.
    • Submit the Final Investigation Packet to the Service Line Incident Manager or equivalent within 24 hours of completing the CIR.
    • Unless otherwise indicated, provide all stakeholders with sufficient information to close incidents within 30 days or advise of the need of an extension within 25 days.
  • Perform other such duties as may be assigned.

Required Experience

  • Knowledge of state/funder regulations related to incident reporting and investigations within the Human Services Profession
  • Investigative skills, including ability to formulate investigative questions and methods, structure related interviews, review documents and collect evidence, and objectively determine findings and make relevant recommendations

Required Education

  • Must Posess at least a HS Diploma or GED

Required Qualifications

  • Credentialed as a Pennsylvania Certified Investigator (or successfully complete training within 30 days of hire)
  • Must be over 21 years of age
  • Ability to travel to RHD program sites within the Pennsylvania or Tri State area
    • Valid driver's license and reliable transportation required
  • Interpersonal style characterized by professionalism and patience
  • Well developed and effective written and oral communication skills
  • Excellent relationship building skills
  • Ability to use critical thinking and effective problem-solving skills in stressful environments
  • Ability to maintain confidentiality
  • Ability to coordinate work within a team environment
  • Excellent computer skills
  • Unimpeachable ethics

Program Summary

Resources for Human Development is a national human services nonprofit with the broadest possible service mission, and specializes in creating innovative, quality services that support people of all abilities wherever the need exists. Founded in 1970, RHD supports more than 160 human service programs across the country, serving tens of thousands of people every year with caring and effective programs addressing intellectual and developmental disabilities, behavioral health, homelessness, addiction recovery and more.
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Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.