Requisition Number: ADMIN-DIRCO-S-05-2020-02
Job Title: HR Systems and Operations Director
City: Philadelphia
State: PA

Minimum Degree Required: A - High School/GED
Minimum Years of Experience: Equal to/Greater than 10
Salary Range: $85,000-$95,000/year

HR Systems and Operations Director

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Description/Job Summary

The HR Systems and Operations Director is responsible for the oversight of the Payroll and HRIS departments and various human resource processes.  This role focuses on corporate wide operational efficiencies and/or organizational effectiveness across all areas of personnel management.  Through a process of continual quality improvement of business processes and strategies, and in accordance with the corporate strategic objectives, the HR Systems and Operations Director assesses the need for change and may recommend change efforts as necessary.  The nature and scope of the initiatives will vary considerably depending on organizational needs and will often be identified by the CHRO, Executive Leadership and various other stakeholder groups.


  • Oversee the Payroll and HRIS Departments and focus on department purpose and its effectiveness in meeting Program, Division and employee needs:
    • Support the needs and drive the leadership of the Payroll and HRIS Departments towards the goals of the corporation’s strategic plan, departmental and employee development goals
    • Manage budgets of departments, infrastructure, future directions and goals
    • Make sure that services from departments are in line with multiple state legal requirements (local, state and federal)
  • Oversee or serve as a major stakeholder in the operations of the technical systems that support the Shared Services Departments, including but not limited to HRIS:
    • Analyze the effectiveness of systems to meet requirements and needs of corporation
    • Continually evaluate the functionality of systems
    • Evaluate the integrity of data provided by technical systems.
    • Identify needed improvements or new functionality, if necessary initiate, lead and directly manage the projects to implement such changes
    • Lead or serve as major stakeholder in any HRIS system changes, selections, and/or upgrades.
    • Establish and maintain controls and standards for payroll, timekeeping, and other personnel systems and processes
  • Act as a point of contact for government agencies including IRS, DOL, US Census Bureau
  • Manage, negotiate with, and effectively  partner with third-party vendors, solutions and administrative providers.
  • Work to continually improve the delivery and transparency of information and increase Division, Program and employee understanding of relevant data.
  • Assess current policies, procedures, systems, processes and structures in accordance with established goals and objectives.  Recommend and implement modifications as needed. 
  • Coordinate the development and updating of administrative operating guidelines, standard operating procedures, and policy and procedures related to personnel management.
  • Identify issues of program performance in meeting corporate guidelines related to personnel management (focusing on business need, legal obligations, and compliance of various external requirements).
    • Partner with and engage Divisions and Programs to develop new tools and resources to meet their needs
    • Participate in the development of training tools and resources to support manager’s ability to meet corporate and program goals and objectives in all payroll and HRIS related matters
  • Work with and at times, lead interdisciplinary groups involving (but not limited to) Human Resources, Benefits, Learning and Development, Information Technology, Finance, Legal and clinical experts to effectively implement local and corporate wide change
    • Acts as an internal consultant and subject matter expert on issues related to local, state, and federal compliance related to personnel matters

Required Experience

  • 10+ years general business experience
  • 5+ years supervisory experience
  • 5 + years in nonprofit business management
  • 3+ years Project Management experience

Required Education

  • Minimum Bachelor of Science Degree (advanced degree preferred), or an equivalent combination of education and significant business experience/accomplishments in lieu of degree

Required Qualifications

  • Excellent analytical, critical thinking, and problem solving skills
  • Ability to communicate clearly and effectively across multiple levels of the organization
  • Capacity to exercise considerable independent judgment, follow through, and accountability
  • Demonstrated ability to take initiative and work collaboratively with others, form strong working relationships, and lead without hierarchical authority
  • Demonstrated ability to provide consultation, project management, communication (written and verbal), mediation, and organizational skills
  • Must be customer service oriented
  • Demonstrated experience leading groups through significant change, transition and conflict
  • Demonstrated ability to maintain confidentiality regarding employee and organizational information 
  • Ability to self-educate to obtain and apply information under new requirements (both external and internal)
  • Advanced experience with various HR Information Systems, Microsoft Office products Word, Excel, Outlook, and Power Point are required. Experience with Microsoft Access or other finance and database technology tools is a plus

Program Summary

Resources for Human Development is a national human services nonprofit with the broadest possible service mission, and specializes in creating innovative, quality services that support people of all abilities wherever the need exists. Founded in 1970, RHD supports more than 160 human service programs across the country, serving tens of thousands of people every year with caring and effective programs addressing intellectual and developmental disabilities, behavioral health, homelessness, addiction recovery and more.


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Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.