The Corporate Clinical Operations Director is responsible for developing and implementing plans and processes to identify and evaluate corporate service operations. Additionally, the incumbent is expected to support the development of corporate clinical
system tools and ancillary components to improve clinical quality and to capture outcomes. Led by this role, resulting service line operations and service quality and efficiency analyses will be used to inform decision making related to improving clinical
quality, reducing costs, increasing consumer satisfaction, supporting new business development and contributing to knowledge in the field.
Essential Duties and Functions
Evaluate and identify efficiencies within operational workflows for services across the corporation based on identified trends and best practices noted through outcomes measures analysis.
Support the development of programmatic self-audit tools and processes to ensure ongoing monitoring of effective system uses, regulatory compliance, and billing accuracy through the use of the EHR system and Key Performance Indicators
Engage with at risk programs to implement action plans for the improvement and maintenance of efficiencies and compliance with business, licensing, and service provision operations.
Build divisional and program acumen around industry trends related to clinical service provision and reimbursement rates (ie: Value Based Reimbursement/Contracting) and other risk baring models
Provide guidance to the clinical myAvatar team and other programmatically focused staff and teams to achieve program and corporate service provision goals and improve the efficacy and quality of clinical operations
Join with the Department of Clinical Innovation and Quality (DCIQ) to determine, implement, and evaluate clinical practices throughout RHD programs and services
Communicate regularly with divisional service, clinical and outcomes leadership to ensure corporate outcomes analysis is consistent and useful to the ongoing growth and development of the corporation.
Provide reporting on trends related to program operations and service quality that includes illustration of improvements and ongoing concerns
Partner with Clinical Systems Director and Director of Strategic Initiatives to ensure corporate Policies and Procedures regarding the EHR are current and updates are communicated regularly to all stakeholders
10-15 years of combined experience in clinical systems and program operations
Five years of experience managing a team
Master's Degree required in the field of social services, public health management, non-profit management, data analytics or other such related field
Experience leading complex, large-scale system change; experience participating in or as the business owner of technology projects preferred
Experience with outcomes management
Experience and comfort with the use of EHRs and /other technology systems
Demonstrated success with coalition and large group consensus building.
Demonstrated effectiveness with written and oral communication
Experience with fiscal oversight and funding sources.
Resources for Human Development is a national human services nonprofit with the broadest possible service mission, and specializes in creating innovative, quality services that support people of all abilities wherever the need exists. Founded in 1970, RHD supports
more than 160 human service programs across the country, serving tens of thousands of people every year with caring and effective programs addressing intellectual and developmental disabilities, behavioral health, homelessness, addiction recovery and more.
Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic
information, veteran, or disability status.
Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.