Requisition Number: ADMIN-BENAD-H-05-2020-02
Job Title: Benefits Administrator
City: Philadelphia
State: PA

Minimum Degree Required: B - 2 Year Degree
Minimum Years of Experience: 2
Salary Range: $20-$21/hour

Benefits Administrator

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Description/Job Summary

The Benefits Administrator is responsible for processing enrollments in select benefit plans applying RHD policies and procedures to include but is not limited to medical, dental, life insurance, life insurance disability, for assigned regions of RHD, COBRA Notifications and tracking participation and remitting deductions to carriers.


  • Maintain confidentiality and security of employee’s benefits and other personal information. 
  • Act as the point person for assigned regions, responding promptly and completely to all inquiries in a friendly and professional manner.
  • Process accurately and timely the employees’ elections in various benefit plans for assigned region or program in payroll system and benefits vendor portals, meeting carrier and payroll deadlines.
  • Submit 403b enrollments, loans, and withdrawal documents to vendor and payroll when received.
  • Provide support to the monthly reconciliation of carrier premium payments with employee and employer contributions.
  • Review monthly payroll arrears reports and needed adjustment.
  • Conduct benefits orientation as needed in a friendly and professional manner.
  • Participate in the planning and delivery of Open Enrollment meetings, administration, follow-up and evaluation of the process with a goal of continuous improvement.
  • Prepare timely and accurate reports as needed.
  • Maintain current knowledge of legal requirements, best practices and trends related to benefit administration.
  • Maintain broad knowledge of the HRIS as it relates to benefits processes.
  • Work collaboratively with payroll, accounting, legal, human resources and other internal departments as needed.
  • Document and maintain administrative procedures for assigned benefits processes; recommend and implement new processes and procedures to streamline workflow.
  • Perform other related duties as required and assigned.

Required Experience

  • Two to five years’ experience Benefits Administration or related field is required.

Required Education

  • Minimum of an Associate’s degree in business administration, accounting, human resources, or a related field.
  • Strong working knowledge of Section 125 benefit plans and compliance requirements.
  • Advanced knowledge of Microsoft Excel including pivot tables and v-lookup functions as well as intermediate knowledge of Access and Word is essential. 

Required Qualifications

  • Ability to perform mathematical functions to provide accurate support to the monthly reconciliation process.
  • Excellent written and verbal communication skills.
  • Ability and motivation to provide outstanding customer service and to handle difficult and/or emotional customers.
  • Excellent problem-solving skills and the ability to utilize multiple sources of information (payroll reports, benefit coverage audits) to determine a solution.   
  • Ability to work well in a team and independently.
  • Ability to take initiative and accept ownership and responsibility for assigned projects. 
  • Ability to work in fast-paced open environment with accuracy and attention to detail.
  • Valid Driver's License 

Program Summary

Resources for Human Development is a comprehensive, nonprofit, social service organization with headquarters in Philadelphia, PA. Founded in 1970, RHD currently oversees and supports more than 160 locally managed human service programs in 14 states, working quietly behind the scenes of many programs you already know.

RHD’s mission is to empower people as they achieve the highest level of independence possible, building better lives for themselves, their families and their communities. From providing residential services for individuals with mental illness, intellectual and developmental disabilities, chemical addiction and those who are homeless to job training, assisted transportation, and crisis intervention, RHD provides individualized, quality assistance wherever the need exists.

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Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.